[AKS74]

Please help. My friend has been having trouble with her computer for about a week now. She has not been able to connect to the internet on Internet Explorer.

Everytime she tries to use, she gets the page saying "The page cannot be displayed". Her instant messengers, such as AIM and Yahoo still work, it is just Internet Explorer that is giving her problems.

Originally, when she would try to repair the connection, it would stall on ARP Cache clearing and then would stop and say that the ARP Cache could not be cleared/cleaned. I have since fixed that problem and the internet connection repair goes through cleanly now.

I have tried multiple methods that I have found from creditable sites online and have been used to success by numerous members, but her Internet Explorer still fails to connect to the internet.

Does anyone know what may be the problem here and may know the resolution to this very puzzlinng problem that I cannot seem to figure out and solve?

Edited by AKS74, 08 April 2006 - 11:30 PM.

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Does she have a proxy setup? Also, is she using this computer on a network or stand alone connection? If she has a proxy setup that might be the problem, or she might need one depending on where she is accesing the internet from.

[TDXkev]

Does she have a proxy setup? Also, is she using this computer on a network or stand alone connection? If she has a proxy setup that might be the problem, or she might need one depending on where she is accesing the internet from.

[AKS74]

Does she have a proxy setup? Also, is she using this computer on a network or stand alone connection? If she has a proxy setup that might be the problem, or she might need one depending on where she is accesing the internet from.

She has a proxy setup if I recall correctly. The computer is on a network. We are both at college right now, so we have access through the college's network. She has been using a proxy connection in the past with no problem. It has just started acting up about a week ago Friday.

[TDXkev]

1.) I would check to make sure you are using the exact same proxy, and that it works for you completely fine.

2.) If this is the case, then try disabling her proxy and see what happens (it still probably won't work, but you might want to give it a shot).

3.) Contact your tech support at your college to have them take a look at it, they might be able to better diagnose what's going on. It could be that she is not the only one having this problem, and they have seen it before.

Good luck!

[AKS74]

1.) I would check to make sure you are using the exact same proxy, and that it works for you completely fine.

2.) If this is the case, then try disabling her proxy and see what happens (it still probably won't work, but you might want to give it a shot).

3.) Contact your tech support at your college to have them take a look at it, they might be able to better diagnose what's going on. It could be that she is not the only one having this problem, and they have seen it before.

Good luck!

Thanks, I'll give the first two steps a try. If those don't work, then I'll run it over to tech support. Thanks for your help.