[mlena]

Hi!

My roommate has a wireless network that I'm trying to connect to. He has a desktop and a laptop that are both connected. When I try to connect with my laptop it accepts my network key and says I have full signal, but when I try to use the internet it says "page not found." So I tried to repair my connection and it says it can not repair because it can not renew my IP address. What do I need to do? Is there any other info needed to help me?

I would really appreciate any help you have to offer.

Thanks!
M

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Hi mlena,

Please goto Start --> Run --> type CMD and press OK --> then type: IPCONFIG /ALL - please post the results here by right-clicking on the Command Prompt window, selecting 'Select All', pressing the Enter key, and then posting on this forum. Alternately, you can save your information to a text file by using the following command: IPCONFIG /ALL > C:\ipconfig.txt -- navigate to that text file, and copy/paste the information from it.

Also, to ensure that there's no software getting in the way of your connection, try restarting your computer into Safe Mode with Networking and then try to run the Wireless Network Setup Wizard again -- or just try to connect and browse the Internet. Are you able to?

How to restart into Safe Mode with Networking
Please restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode, Safe Mode with Command Prompt and Safe Mode with Networking (along with a few others). Please tap the down key until you reach Safe Mode with Networking, and then press the Enter key. Your computer should now boot into Safe Mode with Networking.

- Dan

[Dan]

Hi mlena,

Please goto Start --> Run --> type CMD and press OK --> then type: IPCONFIG /ALL - please post the results here by right-clicking on the Command Prompt window, selecting 'Select All', pressing the Enter key, and then posting on this forum. Alternately, you can save your information to a text file by using the following command: IPCONFIG /ALL > C:\ipconfig.txt -- navigate to that text file, and copy/paste the information from it.

Also, to ensure that there's no software getting in the way of your connection, try restarting your computer into Safe Mode with Networking and then try to run the Wireless Network Setup Wizard again -- or just try to connect and browse the Internet. Are you able to?

How to restart into Safe Mode with Networking
Please restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode, Safe Mode with Command Prompt and Safe Mode with Networking (along with a few others). Please tap the down key until you reach Safe Mode with Networking, and then press the Enter key. Your computer should now boot into Safe Mode with Networking.

- Dan