[Kuksi]

Hi,

I am really in a jam! I suddenly was unable to access the internet today and spent a total of about 3 hrs (in different sessions) on the phone with Comcast Tech Support. After doing lots of diagnostics, they finally concluded that the problem wasn't on their end, but that I probably had a virus/trojan, etc. So I brought my laptop (Dell Inspiron 2650--just out of warranty of course!) to my office to see if I could get on the internet (to rule out a problem with Comcast). It was the first time I tried to boot up since the last Comcast Tech guy had me doing all kinds of stuff including editing the registry. It starts to boot up, seemingly without a problem. The desktop (picture) appears, but no icons or taskbar ever show up.

Windows XP came pre-loaded without a restore CD (last time I'll do that!) so I can't try that route.

I tried System Restore during startup (F8) and rolling to "last known good configuration" with no change. Then I tried it again but, this time, chose "Safe Mode" but got this error: multi(0)disk(0)partition(2)\WINDOWS\systerm32\ntoskrnl.exe
Had to reboot to get rid of that screen.

By the way, I'm a modestly knowledgable user, but I follow directions really, really well.
I'm desperate! So any and all suggestions are welcome!

Thanks!
Paula

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It's me with an update on my problem. I tried "Cntl Alt Del" and opened the Task Manager. I went to File then Run and typed "explorer.exe." Nothing. Then I typed "firefox.exe" and got a firefox browser window. So I think I've pretty much confirmed that it's a Comcast problem (because I can get on the internet without a problem here at my office). But I assume I still have the problem with the startup freezing before the icons and task bar appear. So I'm definitely open to suggestions for that, and thank goodness can download any programs I may need.

Thanks again in advance! G2G is a lifesaver!
Kuksi

[Kuksi]

It's me with an update on my problem. I tried "Cntl Alt Del" and opened the Task Manager. I went to File then Run and typed "explorer.exe." Nothing. Then I typed "firefox.exe" and got a firefox browser window. So I think I've pretty much confirmed that it's a Comcast problem (because I can get on the internet without a problem here at my office). But I assume I still have the problem with the startup freezing before the icons and task bar appear. So I'm definitely open to suggestions for that, and thank goodness can download any programs I may need.

Thanks again in advance! G2G is a lifesaver!
Kuksi