until 2 weeks ago she had had no problems with the machine whatsoever, then it began to run very slowly...after boot up she would get a warning to back up all files as a hard drive faliure was possible.
she reported this fault to fujitsu...and as expected an engineer came out and put in a new hard drive. This is where the problems really start.
I re installed her windows xp pro & all its drivers...and the machine was working as new. As it was quite late, she turned it off and retired for the night. The next morning, she turned it on and....it wouldn't boot up.
Straight away she phoned the help line...and was told that they could do nothing for her...it was a software problem.
I formatted the hd and once again re installed windows...this time I didn't put any other programs on...she had internet explorer...working fine, outlook express....working fine & microsoft word...working fine.
I shut the computer down on several occasions, and each time it booted up fine. She went to bed...got up the next day,,,,and the pc wouldn't boot up.
This time she called in a friends husband ...a computer engineer himself. he re installed windows...and all the bare bones programms as i had done...all worked fine...until the next day, when the pc once again refused to boot up.
can anyone throw any light on this....no one will help her. she's a complete novice pc wise, and has taken this pretty badly.