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Windows Update Error: 0x80072efd error


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#1
andrewpopacollar

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Whenever I try to get express updates for Windows XP, I am given this message:

[Error number: 0x80072EFD] The website has encountered a problem and cannot display the page you are trying to view.

I've tried nearly every possible solution I found online and still have no luck. Even the solutions given by Microsoft's knowledge base don't work.

I am not running a personal firewall.


Can someone please help me? Thank you.
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#2
Retired Tech

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Click start then run, type services.msc then press enter, locate background intelligent transfer, double click it, click stop the service, set the start up type to automatick, click start the service, click apply

Locate automatic updates, stop, set to automatic, start the service, click apply

Reboot

Run Microsoft Update
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#3
andrewpopacollar

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Thanks for your help. I just tried that and it still didn't work. Do you have any other suggestions? This is becoming very frustrating. :whistling:
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#4
fleamailman

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What browser are you using?
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#5
andrewpopacollar

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Internet Explorer.
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#6
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Have you got updates previously on this install
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#7
andrewpopacollar

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This laptop was actually given to me by someone, so I'm not sure. Would it tell me in the update log?
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#8
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If you go to control panel, add / remove, put a tick in show updates then look through the list for hotfixes etc
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#9
andrewpopacollar

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There hasn't been an update since 11/10/2005.
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#10
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Have a look through these though solution 5 is likely to be out of date, so skip that

You can either get the patches individually or use autopatcher XP to install them

Individually here

http://www.softwarepatch.com/windows/

AutoPatcherXP here, you need the XP Full for Dec, then the Feb and Mar updates

http://torrent.autop...net/mystats.php


What causes Error 0x80072EFD

This error may occur when access to the Windows Update site is blocked because one or more of the following conditions is true:

# A firewall on your computer or local network is interfering with your connection to the Windows Update site.

# The Windows Update Web site is mapped to a specific IP address in the HOSTS file on your computer. Microsoft does not recommend the use of entries for the Windows Update Web site in the HOSTS file because the IP addresses for the site can change. NB: This issue has been reported with Internet enhancement programs (such as TweakMASTER DNS) that can add entries to your HOSTS file without your knowledge.

# The MTU setting on your router is too high/low.

# Proxy server settings are interfering with your connection to the Windows Update site.

# Norton Internet Security may be blocking access.

To try and resolve the error 0x80072EFD, use the following tips... After each tip test to determine whether the issue is resolved.


Resolution Suggestion One:

# Test your Internet connection to Windows Update.

A simple solution but one that works in many circumstances!

Test to determine if your Internet connection is preventing you from reaching the Windows Update Web site. To do this, visit the following Microsoft Windows Update Web site to determine if you can download the Iuident.cab file:

http://windowsupdate.../v4/iuident.cab

If a file download dialog box appears, the problem is not with your Internet connection. Click Cancel. If you cannot connect to this link, and you receive a "Page Cannot Be Displayed" error message, your Internet connection is preventing you from reaching the Windows Update site.


-----------------------------------------------

Resolution Suggestion Two:

# Reconfigure or update your firewall program.

Reconfigure or update your firewall program so that Windows Update is not blocked, and then try to update your computer again by using Windows Update. For information about how to reconfigure or update your firewall program, see the documentation that was included with the program, view the Help files for your program, or contact the manufacturer's technical support department.



e.g It may mean Opening TCP/IP 443 in both directions for this process: %windir%\system32\svchost.exe

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Resolution Suggestion Three:

# Remove Windows Update entries from the HOSTS file.

To remove Windows Update entries from the HOSTS file, follow these steps:

-Click Start, point to All Programs, point to Accessories, and then click Notepad

-On the File menu, click Open.

-In the Files of type box, click All Files.

-In the Look in box, locate the following folder:

C:\Winnt\system32\drivers\etc\

-Double-click to open the hosts file.

-Remove any lines that contain entries for Windows Update (http://v4.windowsupdate.microsoft.com).

-On the File menu, click Save.

-Close Notepad.

I have seen the 0x80072EFD error resolved by this tip many times...

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Resolution Suggestion Four:

# Run the IPCONFIG /FLUSHDNS command.

To run the ipconfig /flushdns command, follow these steps:

-Click Start, and then click Run.

-In the Open box, type cmd, and the click OK.

-At the command prompt, type the following command, and then press ENTER:

ipconfig /flushdns

Close the command window.

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Resolution Suggestion Five:

# Add Windows Update addresses to the trusted sites list.

To add Windows Update addresses to the trusted sites list, follow these steps:

-Open Microsoft Internet Explorer.

-Click Tools, and then click Internet Options.

-Click the Security tab, and then click Trusted Sites.

-Click Sites, and then click to clear the Require server verification (https:) for all sites in this zone check box.

In the Add this Web site to the zone box, type each of the following addresses, and click Add after each address:

http://Windowsupdate.microsoft.com

http://V4.Windowsupdate.microsoft.com

https://v4.Windowsupdate.microsoft.com

http://Download.Windowsupdate.com

http://V5.Windowsupdate.microsoft.com https://v5.Windowsupdate.microsoft.com

Click OK to close all Internet Options windows.

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Resolution Suggestion Six:

# Add Windows Update addresses to the proxy settings exceptions list.

If your Internet connection uses a proxy server, add the Windows Update sites to the proxy settings exceptions in Internet Settings. To do this, follow these steps:

-Open Internet Explorer.

-Click Tools, and then click Internet Options.

-Click the Connections tab, and then click LAN Settings.

-Click Advanced, and then type the following text in the Exceptions text box (all in one line):

windowsupdate.microsoft.com;v4.windowsupdate.microsoft.com;
download.windowsupdate.com

Note If you are running third-party proxy or firewall software, see your product documentation for information about how to add these sites to the exception list for those applications.

Click OK to close all Internet Options windows.

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Resolution Suggestion Seven:

# Change the MTU setting on your router.

Yours ISP's MTU for their connection may not be correctly setup on your Broadband router and/or your computer.

Please contact your ISP's support for more assistance on this. However the following articles may be of help:

http://www.microsoft...ing/networking/
learnmore/ppoe.mspx

http://support.micro...kb;en-us;283165


-----------------------------------------------

Resolution Suggestion Eight:

# Configure Norton Internet Security

Norton Internet Security may be blocking Windows Update. try this:

-Open the Norton Internet Security Application

-Click on "Norton Internet Security" button located on the left side

-Click on "Personal Firewall" located on center

-Click on "Configure" button on bottom right side

-When dialog box appears, click on "Program Control" tab

-Scroll down and find and click on "Microsoft Generic Host Process for Win32 services"

-Then click on "Modify" bottom at button of scroll box.

-When dialog box appears, click and choose "Permit" button

-Close all boxes and close Norton.

-Reboot your computer.
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#11
andrewpopacollar

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Thank you, Keith. I will dl the patches and then try the solutions a second time. Hopefully it will work.
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#12
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From software patches, you may want to try one to check it installs, it should, but autopatcher is going to be around 280MB with all the updates and you don't need a file so big if it won't install
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#13
andrewpopacollar

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I tried most of the suggestions and I still can't update. The only ones I skipped were...



Resolution Suggestion Two: # Reconfigure or update your firewall program. I tried running the command, but nothing hapened.


and


Resolution Suggestion Seven: # Change the MTU setting on your router. I didn't really understand this one






Do you have any other suggestions?
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#14
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Could you download any of the hotfixes from sotware patch just to check it will install

The router is not so important

If you download the file and save it somewhere you can close the browser and try the install, if no go, you can try it after disabling the firewall and anti virus

Remember to enable them before connecting
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#15
andrewpopacollar

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Keith, I downloaded all of the essential XP updates from November to current and I didn't have any problems with them.

Automatic updates still doesn't work though.

Should I download the updates for internet explorer as well?
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