Here's what is happening, upon boot up, she receives a message "At least one service or driver failed to load". When she tries to access the CD drive within Windows Explorer, the message "F:\ is not accessible. The device is not ready" appears. Event viewer shows the following errors:
ID 7026 - Source - Service Control Manager: The following boot start of system start driver(s) failed to load- ATPI, Ati
ID 22 - Source ATAPI - A conflict between two drivers which claimed two overlapping IO port regions, driver ATPI with device <\device\scsiport2.translated>
ID 22 - Source ATAPI - a conflict between two drivers which claimed two overlapping IO port regions, driver piixide, with device <\device\scsiport1.translated>
ID 4 - Source ATAPI - Driver detected an internal error in its data souce for .
The CD-ROM manufacturer is Mitsumi and they claim there are no drivers available for this drive. Would uninstalling and reinstalling the IDE driver resolve the conflict? Or is there another solution available? I've searched Microsoft's knowledgebase with no luck. Any info that might be available would be greatly appreciated. Thanks!