I am working with someone who created a large Word document (approximately 250 plus pages) and there are approximately (50 plus of those pages) that are Excel spreadsheets. Before the student started working on this document, his computer response time was fine. Ever since that, his computer runs slowly. A couple of things have already been tried including transferring the document to a USB drive to clean up the hard drive a bit. It still remains slow. He brought it in to Best Buy and they recommended that he increase the memory as I have (he is either at 512MB or 256MB) but doesn't run any graphics programs--just MS Office. The only thing short of this that I can think of is to restore the system to factory default and reinstall all applications. Do you think that large document can be causing this issue? If there is an issue with that specific large Word document, do you think that the problem will return once he loads it back on the computer. Any suggestions?