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please help


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#1
Littlemismenthol

Littlemismenthol

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hi for past few weeks i have been trying to run the aol broadband check-up but it starts to load then freezes. the icon on tool bar has a red x through it. can anyone help me to solve this problem? thanks
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#2
Coeluracat

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I was having a similar problem and came across your post while searching for an answer. Thought I would come back with something which finally worked for me.

- DO NOT login to AOL, although have the login page open and ready
- Open and start 'Broadband Check-Up', allow it to run till it connects to the first page
- Click on the ‘Run a Health Check’
- Login to AOL
- The ‘Check-up’ should continue to run

At this point the check-up told me to check my connections - Click on Continue

- You should now receive a result – No issues found/ or not......


Hope this helps. Please post and let me know if it solved your problem, and to let others know if it is worth trying.
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