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stop:OXOOOOOO7A


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#181
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Have you asked for the hotfix?
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#182
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microsoft is worst than a automated phone service
i went from web page to page back to same page but
finally found something i think so i left request for hot fix


and the cleaner i hope it works i look from time to time
time will tell hot fix would nice tho stand a better chance

couldnt load drivers from lex mark
probably cuz of service pack 1 then loaded service pack 2
but i think you knew that.
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#183
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The drivers from Lexmark should load, though maybe best to wait for the cleaner and the hotfix

Did you install another make of printer, if yes, then no need to re-install Lexmark
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#184
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no got no printer yet. yes im gonna wait for hot fix.
whether its epson or lexmark cant load drivers.

but ill work on epson when i can i work during the day hard to connect with tech support
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#185
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If you are in the US you can use the Epson UK site which has e-talk so you chat online with their technician, you need to do this between 4 am :whistling: and 11-45 am
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#186
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Well got a reply But they wanted more information so i hope i sent enough

But can you check this post and help
hes having bit of trouble...................My computer is running very slow. .................patton2006
thanks....i tried to give some basic trouble shooting.
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#187
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well i got the hot fix they uploaded it for me .


BUT im gonna need your help in backing up registry i never done that before. it always looks complicated to me so can you walk me thru it step by step
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#188
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Click start then run, type regedit then press enter, click file, click export, name the file, note where it is saved to (documents), click save, the hourglass should show / spin for a while, once complete, open my documents, the file will look like this with the name you gave it,

[attachment=8477:attachment]

right click an empty part of my documents, click new, click folder, create a folder and then move the registry file in to the folder
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#189
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ok did that .........do i name new folder
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#190
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Something memorable
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#191
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So whats next


if that doesnt work i can always change back to registery right and things will be the same right


i named it...... bye reggie :blink: :whistling:
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#192
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Yes you can revert to it
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#193
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ok so i download microsoft im just being careful right now


i just dont want the download to install immediately and change everything


is that whats going to happen


or do i have a option of installing it my self
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#194
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If you click save, note the save to location, you can install it whenever
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#195
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Ok im going to download it now...................and we do this together installing it
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