may be you break this down to step by step ok ill be back in 1 hour
Thank you for contacting Microsoft Online Customer Service.
Microsoft provides hotfix at free of cost to the customers. These hotfixes are specific to issues and platform. As per your request, I have uploaded the English version of the hotfix package discussed in KB: 831648 to a Microsoft FTP Web site:
Please take note of the following information:
1. Hotfixes are not regression tested. They should not be deployed in a production environment without prior testing.
2. The system receiving the hotfix should be fully backed up before installing the hotfix.
3. If the hotfix does not resolve your issue, and you would like assistance troubleshooting, we will need to determine what support you have available and set up a support case.
The hot fix for your issue has been packaged and placed on an HTTP site for you to download.
WARNING: This fix is not publicly available through the Microsoft website as it has not gone through full Microsoft regression testing. If you would like confirmation that this fix is designed to address your specific problem, or if you would like to confirm whether there are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Support Professional in Product Support Services.
The package is password protected so be sure to enter the appropriate password for each package. To ensure the right password is provided cut and paste the password from this mail.
NOTE: Passwords expire every 7 days so download the package within that period to insure you can extract the files. If you receive two passwords it means you are receiving the fix during a password change cycle. Use the second password if you download after the indicated password change date.
KB Article Number(s): 831648
NOTE: Be sure to include all text between '(' and ')' when navigating to this hot fix location!
The case number for your issue regarding the hotfix is: SRX060518600034
Edward, Microsoft offers no-charge support for issues related to download or installation of Hotfixes. I hope the above information is helpful. Please let us know if I have completely addressed your issue. We will appreciate your time if you provide us with the feedback of the support being provided.
If you have any issues after installation of hotfix in your computer, I suggest you work with our Support Professional. For getting assistance from our Support Professional, please provide the following information:
- Product Identification Number (PID) of Windows:
To locate the 20-digit PID, please use one of the following steps:
1. Right-click the My Computer icon and then click Properties.
2. Click Start, click My Computer, and then select View System Information. The PID will appear under "Registered To" in the General tab of System Properties.
Once I have the PID, I will be able to provide the support options available for your product.
If your software was pre-installed on your computer or the PID says OEM in it, then the Original Equipment Manufacturer (OEM) is your best resource for support (including replacement disks and manuals). For a list of OEM phone numbers, please go to:
Edward, we appreciate your patience and look forward to your reply with the above information.
Thank you for using Microsoft products and services.
Microsoft Online Customer Service Representative
If you have any feedback about your Online Customer Service experience, please e-mail my manager, Biji Balan, at email@example.com