[JLWinn]

I’m having a problem accessing the My Computer and/or My Pictures folder. Everytime I select either of these folders I get a Windows Explorer error report:

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

After I’ve followed the "Send Error Report" or "Don't Send" prompts within this error report it allows me to access the above folders. Why is this happening?

I’ve done a complete regimen of Virus scans: Norton Antivirus, Windows Live Security Center, Windows Defender and Spyware scans: Ad-Aware, Spybot, Spyware Blaster, Spyware Guard; I’ve even checked my registry using TweakNow RegCleaner 2.6.9 and Norton SystemWorks. All came up clean. My Windows XP is completely up to date with current updates.

Is there a way to repair Windows Explorer?

My System specs are as follows:
Windows XP Home Edition Service Pack 2 (build 2600)
1.53 gigahertz AMD Athlon XP
Board: ECS L7VMM3 3.1
Hard drive 80.00 GB

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Please run hijackthis (see link in my signature), then save a log and AS A TEXT FILE (FILE > SAVE AS) then ATTACH IT (do not post) to your next post.

We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this forum.

I am not looking for malware. I am looking for what programs or combinations of programs might cause this behavior. If I notice any malware, I will redirect you to the malware forum.

If you post a hijackthis log in this forum, several trusted techs will come to your house and eat all of your Ritz crackers, Cheeze Doodal and any sweet pickles you have in your fridge. We will also put our feet up on all of your coffee tables. This is no joke. We'll do it. It's not pretty.

[gerryf]

Please run hijackthis (see link in my signature), then save a log and AS A TEXT FILE (FILE > SAVE AS) then ATTACH IT (do not post) to your next post.

We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this forum.

I am not looking for malware. I am looking for what programs or combinations of programs might cause this behavior. If I notice any malware, I will redirect you to the malware forum.

If you post a hijackthis log in this forum, several trusted techs will come to your house and eat all of your Ritz crackers, Cheeze Doodal and any sweet pickles you have in your fridge. We will also put our feet up on all of your coffee tables. This is no joke. We'll do it. It's not pretty.

[JLWinn]

 startuplist.txt   11.96KB   104 downloads

Please run hijackthis (see link in my signature), then save a log and AS A TEXT FILE (FILE > SAVE AS) then ATTACH IT (do not post) to your next post.

We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this forum.

I am not looking for malware. I am looking for what programs or combinations of programs might cause this behavior. If I notice any malware, I will redirect you to the malware forum.

If you post a hijackthis log in this forum, several trusted techs will come to your house and eat all of your Ritz crackers, Cheeze Doodal and any sweet pickles you have in your fridge. We will also put our feet up on all of your coffee tables. This is no joke. We'll do it. It's not pretty.

GerryF:
Yeah, I can imagine that wouldn't be very pretty. In any event I hope I'm doing this correctly. Here is the HiJack log:

[JLWinn]

I’m having a problem accessing the My Computer and/or My Pictures folder. Everytime I select either of these folders I get a Windows Explorer error report:

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

After I’ve followed the "Send Error Report" or "Don't Send" prompts within this error report it allows me to access the above folders. Why is this happening?

I’ve done a complete regimen of Virus scans: Norton Antivirus, Windows Live Security Center, Windows Defender and Spyware scans: Ad-Aware, Spybot, Spyware Blaster, Spyware Guard; I’ve even checked my registry using TweakNow RegCleaner 2.6.9 and Norton SystemWorks. All came up clean. My Windows XP is completely up to date with current updates.

Is there a way to repair Windows Explorer?

My System specs are as follows:
Windows XP Home Edition Service Pack 2 (build 2600)
1.53 gigahertz AMD Athlon XP
Board: ECS L7VMM3 3.1

Problem resolved re: Here is the workaround i found that worked for me. Go to Control Panel, Internet options. Next, go to Advance Tab.
Uncheck "Enable third party browser extension"
Click OK ,restart. good luck this problem can be many things from what i read.
Hard drive 80.00 GB

[JLWinn]

In addition to the above workaround, I re-enabled 3rd Party Extensions and selectively disabled through Internet Options - Manage Add-ons, one at a time, the toolbars, browser helper objects, browser extensions and activex controls until I discovered the one that was causing the problem and disabled it and completely removed it via Add/Remove Programs from my system. This is the complete solution to my problem. Now I don't need to disable 3rd Party Extensions and my Windows Explorer is functioning properly. Thanks to all who offered assistance!