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Spooler Problems


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#1
slipperyfox

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I am having trouble with my printer spooler. When i reboot my system the spooler spools to 100% of the CPU usage and the system goes very slow. I then have to go into the task Manager to close down so as to finish the bootup. Then i go into the Service.msc and stop the service then the system runs fine. But then when you want to print you have to go back into services to turn on and when finished turn off as it still slows down the system. I have tried to reinstall windows and didnt fix the problem also tried repair the same again. I dont want to format if there is a fix for the problem. I have done a full system scan with Nortons for Viruses and also got Microsoft Antispyware as well and have done a full scan, with a nil return.

I am using WinXP SP2 and this problem only started about 8-10 weeks ago.

Can someone please help

Thanks
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#2
Retired Tech

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Have you set the spooler to manual and is the printer switched off when you boot

Click start then all programmes, accessories, system tools to run disc clean up, then also from system tools, run disc defragmenter

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm then reboot.

Download, install and run
Tune Up 2006 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

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#3
slipperyfox

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Keith

Thanks for your reply. I have done all that you mentioned and the spoolsv.exe is still sucking up all the cpu resources. As you ca see from the screen dump i did it just drags down everything. Where can i go from here.

Thanks
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#4
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spoolsv - spoolsv.exe - Process Information
Process File: spoolsv or spoolsv.exe
Process Name: Microsoft Printer Spooler Service

Description:
spoolsv.exe is a Microsoft Windows system executable which handles the printing process to your local printers. This program is important for the stable and secure running of your computer and should not be terminated.

Note: spoolsv.exe is also a process which is registered as the Backdoor.Ciadoor.B Trojan or the Iambigbrother spyware. The Ciadoor Trojan allows attackers to access your computer, stealing passwords and personal data. It is a registered security risk and should be removed immediately.

Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum
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#5
slipperyfox

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Keith
I have done all that was said on the web site supplied, with the exception of the Hijack This Log as i found nothing at all.I have also done a search in the registry as well as i am using Nortons AV and gave me directions were to look in the registry. I am about to install NOD32 and remove Nortons as it is suppose to be better and uses less resources as well.
I have tried to attach this BMP to show a screen dump but wont attach so i have attached a zip file to see what happens this time.
I am using SP2 as well and all upto date as i have the updater turned on.

Thanks

Attached Files


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#6
Retired Tech

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You can use this to ensure Norton is removed from your PC

Norton Uninstall Tool

It would be worth posting the HJT Log as a precautionary step
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