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Computer is totally screwed up!

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Well on the topic ''end of norton and mcafee'' they told me to download Avast! and I did, now my computer is screwed up. I am on my dads computer right now. I tuned on my computer this morning and it froze to where I couldnt do ctrl alt delete and i couoldnty shut it off by the big button. So after an hour i unplugged it, plugged it in, restarted the computer and it is at the same thing again. And by the way, the first time it froze, it had a ''balloon'' at the bottom saying that Avast may be outdated and that i was at risk. it is Avast! 4.6 Please help me. It is froze again right now. I dont know if i should unplug it or not.
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Retired Tech

Retired Tech

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Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:


4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:


A description of the Safe mode boot options in Windows XP
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