For about a year and a half, I have been using MSN explorer as my primary web browser but am recently having trouble with this software. The main problem is that it will not fully uninstall itself.
We had been using version 7.2 for the longest time on a high speed connection. When we moved into a new apartment about five months ago, we discovered the new complex did not offer high speed internet of any kind (OK, we could get a satellite setup, but that's expensive). Now, of course, we had to go with a dialup connection. In the MSN Explorer software, we setup a dial up connection which was a very easy process. A week and a half later, we received an update for the browser. I ran the CD and upgraded from 7.2 to version 8.0. Version 8.0 is only available if you have an internet connection through Microsoft. Soon thereafter, high speed internet became available in our area so we quickly cancelled our subscription with Microsoft. I set up the high speed internet connection and had no trouble getting online with IE. When trying to get online with MSN Explorer, however, it was quick to remind me that MSN Explorer 8.0 was accessible by subscription only. I knew this so uninstalled the software. Then, I re-installed the version 7.2 by doing "Add Windows Components" from the control panel. The software installed but when it pulled up the screen for setup....it still had our account information listed on the screen!?! When I tried to set it up for use on the high speed internet, it displayed an error message, "We have determined that there is already a dial up account on this computer". I then deleted both accounts, one for me and one for my wife, and then uninstalled the software again from Add/Remove programs in the control panel. I rebooted and installed version 7.2 from the Microsoft website. When the program loaded for the first time, it still, to my disbilief, showed my wifes account on screen (my account was not in the list). I told the software to "Add New User" and tried to setup my account. It says that this account already exists on this computer and can not be re-created. When trying to use my wifes account, it still gives me the dial up error message.
Even though it says it has been uninstalled succesfully, I know it is leaving a file somewhere on my system that has our account information and defaults to a dial up connection. Does anyone know how I can find a file like this? Until I delete the file left behind from version 8.0, I may not be able to run my favorite browser.