[PGH]

On my brand new (well, now about 4 weeks old) Dell Dimension 5150 (XP Media Edition) I am having problems opening Internet Explorer (6.0) - when clicked-on, it takes up to 5 minutes to open.

This problem (as so many seem to) appears to have come out of nowhere, although I suspect (for no particularly solid reasons) that it could be something to do with the security tools which I have installed - Norton AntiVirus 2005, Webroot Spy Sweeper, Webroot Windows Washer and ADSGone 2004 pop-up blocker. Is it common/likely that security tools or their settings may cause slow opening of IE?

Or could it be something to do with my ADSL connection (which hasn't exactly been trouble free), but, usually connection problems still allow you to open IE, just not to view any sites.

Any help greatly appreciated.

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hello and welcome to geekstogo,
this should ahve nothing to do with your ADSL connection,
by any chance have you installed anything new lately? If so what?
thanx
James

[james_8970]

hello and welcome to geekstogo,
this should ahve nothing to do with your ADSL connection,
by any chance have you installed anything new lately? If so what?
thanx
James

[PGH]

I recently updated ADSGone ( http://www.adsgone.com/ ) and Roller Coaster Tycoon 3 was installed on the computer - although I had it removed as the IE problem started about when it was installed, but removing it has had no positive effect. I expect that various other games have been installed too, but nothing just before the problems started. Thanks.

[james_8970]

did you buy it or do you have the free trial?
James

[PGH]

I had it on my old computer, and tried to transfer it to my new - but only the program, not the subscription transferred - so it let me us it on my new computer for a while, then I had to pay for a new subscription, which I did.

I have tried opening IE with the program de-activated, but it doesn't work, and I have had ADSGone running and been able to open IE.

BTW the internet is normal and fine (when the connection's working) once I've managed to open IE. I wonder if some change made to the settings (although I don't remember delibrately making any changes to settings on these programs recently) on a security program is causing problems/security tools are conflicting?

Thanks

[james_8970]

i want to rule out this one possiblility,
can you please get a Hijackthis log reviewed in the malware and follow the following instrucitons.

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

thanx
James