[guardian2020]

Hi i am a newbie here i have a problem removing e Trust EZ Antivirus..I tryed to remove eTrust EZ Antivirus prog using the add and remove programe in control panel...It started to uninsatll but the real time protection failed.. i can not get rid of this i dont even know where to start..i wanted to try another anti virus but it say i must uninstall e Trust first...every thing else seems to have un installed ok except this realtime protection..even when i re-boot it say its still there..on the add and remove progs. Any ideas please i am at a loss..thanks
PS I am none to good with technical stuff so keep it simple please guys thanks

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uninstalls often fail due to damaged uninstallation scripts--a quick fix is to REINSTALL the program, then uninstall it again

[gerryf]

uninstalls often fail due to damaged uninstallation scripts--a quick fix is to REINSTALL the program, then uninstall it again

[guardian2020]

Hi thanks for the reply... But i have tryed that twice and rebooted after each attempt but still says realtime
protection failed to uninstal and the new antivirus i was trying to install said unable to instal as you have e Trust EZ Antivirus installed please uninstal to avoid conflicts.
Any other ideas please.. thanks

[gerryf]

Please run hijackthis (see link in my signature), then save a log and AS A TEXT FILE (FILE > SAVE AS) then ATTACH IT (do not post) to your next post.

We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this forum.

I am not looking for malware. I am looking for what programs or combinations of programs might cause this behavior. If I notice any malware, I will redirect you to the malware forum.

If you post a hijackthis log in this forum, several trusted techs will come to your house and eat all of your Ritz crackers, Cheeze Doodal and any sweet pickles you have in your fridge. We will also put our feet up on all of your coffee tables. This is no joke. We'll do it. It's not pretty.

[gerryf]

(the idea here is to disable the running services so we can install your new av program)

[guardian2020]

Hi Gerryf, ty for the reply as you asked i have attached the Hijackthis text file hope it help ty caz Actually i had a sneaky peak at the log and theres some stuff on here i haven't installed but then again it was not my pc originally but my daughters so i guess some of it is her doing lmao..

p.s Quote: If you post a hijackthis log in this forum, several trusted techs will come to your house and eat all of your Ritz crackers, Cheeze Doodal and any sweet pickles you have in your fridge. We will also put our feet up on all of your coffee tables. This is no joke. We'll do it. It's not pretty.

They are most welcome to but the pickled eggs are mine and mine alone hehehe I don't have a coffee table :-(

Attached Files

•  hijack_log.txt   7.54KB   93 downloads

Edited by guardian2020, 19 April 2006 - 02:49 PM.