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Can't get in to my gmail account through Mozilla


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#1
shinhay

shinhay

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Hi, something isn't allowing me to get into my gmail account in mozilla. This alert pops up "The file /mail/?view=page&name=js&ver=bb3c2ff8fbfd6cad cannot be found. Please check the location and try again. It works on internet explorer though. Also, while i was installing spywareGuard an error popup came up.

"Error creating registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\CurrentVersion\Explorer\Browser Helper Objects\{4A368E80-174F-4872-96B5-0B27DDD11DB2}

RegCreateKeyEx failed; code 5.
Access is denied.

Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation."
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#2
Retired Tech

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Please go here:

Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum
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#3
shinhay

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i just came from a malware forum. They directed me here after he helped me clean the malware on my comp.
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#4
Retired Tech

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Google returned lots of spyware links

On a web page, click tools, internet options, programmes, manage add ons, look for this one and disable it, click apply
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#5
shinhay

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I can log into my gmail now from mozilla, but i still have problems with spywareguard. Who do i go to for that?
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#6
Retired Tech

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Depends on the particular problem, post it here so someone can have a look
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