My husband bought me a Gateway LapTop (Please, I know people don't like Gateway... but I didn't pay for it, not my choice.) When we bought it about a month ago, it worked fine.
About 2 weeks ago the DVD Drive stopped working. I figured something was wrong with the drive itself, since I rarely go on the internet with the computer, and I definately haven't opened any suspicious emails or downloaded anything off the web.
I took the computer to Best Buy (we had the "service plan" there) and the guy said it was an virus and that they were going to charge $80 to completely wipe off the harddrive and reset to the defauls settings and programs. Now, I'm not that great with computers, but with my old system I'd done that several times by myself and felt confident to do that, so I was not going to pay someone $80 to insert a CD and click the start button.
I have a "System Recovery DVD" which also has "drivers and applications" on it, from Gateway.
So I came home and tried to do it myself (hitting F11 for the system recovery screen!) and it won't read my disk. So I called gateway, they reset my bios, and had me try again. It still won't read the disk in the system recovery screen.
Is there anything I can do myself that I haven't tried? Or am I stuck paying someone to fix this for me?