The drum does touch the paper, otherwise you would not get a sharp image, but without the rollers to feed the paper it would not be able to move the paper. Now, they might claim that it could also be a paper jam area, but my response would be that it would be the rollers, not the drum itself. So, yes, you are correct in my opinion. There are many other things which can cause a paper jam, including the paper itself with low quality paper and the whole paper path, especially as it wears.
Spilling coffee on the printer is not a problem unless it goes inside. It would be a problem if they spill it on the paper and then stick it inside. If they spill coffee inside, well, then that is a serious problem. Yes, the rollers are the main problem as they often get slick over time.
Real world? What is that? :-)