[madugongmaria]

hi. im kinda new to this. but im getting really buggered by my laptop. it moves sooo slowly. anyway, heres my HJT file. any help and analysis is appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 12:17:52 AM, on 2/27/2002
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Q2lsbyBULiBDaGFu\command.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Network Monitor\netmon.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Admin\Desktop\HijackThis.exe
C:\WINDOWS\System32\taskmgr.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.fin...siteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.fin...siteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.fin...siteyouneed.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.findthewebsiteyouneed.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.fin...siteyouneed.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.fin...siteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {20D57A66-F7DF-467d-907B-9B7F4A118AB7} - C:\WINDOWS\System32\jkhhf.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Neopets - {CD292324-974F-4224-D074-CACA427AA030} - C:\PROGRA~1\Neopets\Toolbar\Toolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [microsft Updates] msupdate32.exe
O4 - HKLM\..\Run: [zxwin] rundll32.exe C:\WINDOWS\System32\zxwin.dll,start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\RunServices: [microsft Updates] msupdate32.exe
O4 - HKLM\..\RunServices: [msconfig38] mssvcc.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "D:\PROGRA~1\YAHOO!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O20 - Winlogon Notify: Internet Settings - C:\WINDOWS\system32\j4p0le7m1h.dll
O20 - Winlogon Notify: jkhhf - C:\WINDOWS\SYSTEM32\jkhhf.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\Q2lsbyBULiBDaGFu\command.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

thanx in advance!

[Advertisements]

Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.

You've got a few separate issues showing up in your log. We'll have to take them one at a time. We'll get L2M first, which is causing your popups.

Please download Look2Me-Destroyer.exe to your desktop.

• Close all windows before continuing.
• Double-click Look2Me-Destroyer.exe to run it.
• Put a check next to Run this program as a task.
• You will receive a message saying Look2Me-Destroyer will close and re-open in approximately 10 seconds. Click OK
• When Look2Me-Remover re-opens, click the Scan for L2M button, your desktop icons will disappear, this is normal.
• Once it's done scanning, click the Remove L2M button.
• You will receive a Done Scanning message, click OK.
• When completed, you will receive this message: Done removing infected files! Look2Me-Destroyer will now shutdown your computer, click OK.
• Your computer will then shutdown.
• Turn your computer back on.
• Please post the contents of C:\Look2Me-Destroyer.txt and a new HiJackThis log.

If you receive a message from your firewall about this program accessing the internet please allow it.

If you receive a runtime error '339' please download MSWINSCK.OCX from the link below and place it in your C:\Windows\System32 Directory.
http://www.ascentive...ib/MSWINSCK.OCX

[Buckeye_Sam]

Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.

You've got a few separate issues showing up in your log. We'll have to take them one at a time. We'll get L2M first, which is causing your popups.

Please download Look2Me-Destroyer.exe to your desktop.

• Close all windows before continuing.
• Double-click Look2Me-Destroyer.exe to run it.
• Put a check next to Run this program as a task.
• You will receive a message saying Look2Me-Destroyer will close and re-open in approximately 10 seconds. Click OK
• When Look2Me-Remover re-opens, click the Scan for L2M button, your desktop icons will disappear, this is normal.
• Once it's done scanning, click the Remove L2M button.
• You will receive a Done Scanning message, click OK.
• When completed, you will receive this message: Done removing infected files! Look2Me-Destroyer will now shutdown your computer, click OK.
• Your computer will then shutdown.
• Turn your computer back on.
• Please post the contents of C:\Look2Me-Destroyer.txt and a new HiJackThis log.

If you receive a message from your firewall about this program accessing the internet please allow it.

If you receive a runtime error '339' please download MSWINSCK.OCX from the link below and place it in your C:\Windows\System32 Directory.
http://www.ascentive...ib/MSWINSCK.OCX

[madugongmaria]

ok. ill do that tonight. but i dont think ill be able to reply tonight as well. ill update you tomorrow asap (its 10:26pm here). thanx very much!

[Buckeye_Sam]

No problem. I am sure to be around.

[madugongmaria]

NEW HJT LOG:

Logfile of HijackThis v1.99.1
Scan saved at 12:43:16 AM, on 2/27/2002
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Q2lsbyBULiBDaGFu\command.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Admin\Desktop\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {20D57A66-F7DF-467d-907B-9B7F4A118AB7} - C:\WINDOWS\system32\jkhhf.dll (file missing)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Neopets - {CD292324-974F-4224-D074-CACA427AA030} - C:\PROGRA~1\Neopets\Toolbar\Toolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [microsft Updates] msupdate32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\RunServices: [microsft Updates] msupdate32.exe
O4 - HKLM\..\RunServices: [msconfig38] mssvcc.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O20 - Winlogon Notify: jkhhf - jkhhf.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\Q2lsbyBULiBDaGFu\command.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


L2M LOG:

Look2Me-Destroyer V1.0.12

Scanning for infected files.....
Scan started at 2/27/2002 12:32:13 AM

Infected! C:\WINDOWS\system32\k0pmla711d.dll
Infected! C:\WINDOWS\system32\qfv.dll
Infected! C:\WINDOWS\system32\drser.dll
Infected! C:\WINDOWS\system32\wcvdmoe.dll
Infected! C:\WINDOWS\system32\deound.dll
Infected! C:\WINDOWS\system32\mfxdm.dll
Infected! C:\WINDOWS\system32\en0ul1d91.dll
Infected! C:\WINDOWS\system32\hrj8051ue.dll
Infected! C:\WINDOWS\system32\k0pmla711d.dll
Infected! C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020347.dll
Infected! C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020360.dll
Infected! C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020365.dll
Infected! C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020371.dll
Infected! C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020374.dll
Infected! C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020388.dll

Attempting to delete infected files...

Attempting to delete: C:\WINDOWS\system32\k0pmla711d.dll
C:\WINDOWS\system32\k0pmla711d.dll Deleted successfully!

Attempting to delete: C:\WINDOWS\system32\qfv.dll
C:\WINDOWS\system32\qfv.dll Deleted successfully!

Attempting to delete: C:\WINDOWS\system32\drser.dll
C:\WINDOWS\system32\drser.dll Deleted successfully!

Attempting to delete: C:\WINDOWS\system32\wcvdmoe.dll
C:\WINDOWS\system32\wcvdmoe.dll Deleted successfully!

Attempting to delete: C:\WINDOWS\system32\deound.dll
C:\WINDOWS\system32\deound.dll Deleted successfully!

Attempting to delete: C:\WINDOWS\system32\mfxdm.dll
C:\WINDOWS\system32\mfxdm.dll Deleted successfully!

Attempting to delete: C:\WINDOWS\system32\en0ul1d91.dll
C:\WINDOWS\system32\en0ul1d91.dll Deleted successfully!

Attempting to delete: C:\WINDOWS\system32\hrj8051ue.dll
C:\WINDOWS\system32\hrj8051ue.dll Deleted successfully!

Attempting to delete: C:\WINDOWS\system32\k0pmla711d.dll
C:\WINDOWS\system32\k0pmla711d.dll Deleted successfully!

Attempting to delete: C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020347.dll
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020347.dll Deleted successfully!

Attempting to delete: C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020360.dll
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020360.dll Deleted successfully!

Attempting to delete: C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020365.dll
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020365.dll Deleted successfully!

Attempting to delete: C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020371.dll
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020371.dll Deleted successfully!

Attempting to delete: C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020374.dll
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020374.dll Deleted successfully!

Attempting to delete: C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020388.dll
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020388.dll Deleted successfully!

Making registry repairs.

Removing: HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\Setup

Removing: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved "{47C7D603-0E2A-4E3B-9EDF-06DEF7417335}"
HKCR\Clsid\{47C7D603-0E2A-4E3B-9EDF-06DEF7417335}

Restoring Windows certificates.

Replaced hosts file with default windows hosts file


Restoring SeDebugPrivilege for Administrators - Succeeded

[Buckeye_Sam]

Ok, L2M is gone. Now lets see what we can do about the rest of it.

1. Please download Ewido Anti-Malware

• Install ewido anti-malware
• Launch ewido, there should be an icon on your desktop, double-click it.
• The program will now open to the main screen.
• When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  
  You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
• The update will start and a progress bar will show the updates being installed.
  (the status bar at the bottom will display ("Update successful")
• Exit Ewido, do not run the scan yet!

If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

2. Please download Brute Force Uninstaller to your desktop.

• Right click the BFU folder on your desktop, and choose Extract All
• Click "Next"
• In the box to choose where to extract the files to,
• Click "Browse"
• Click on the + sign next to "My Computer"
• Click on "Local Disk (C:) or whatever your primary drive is
• Click "Make New Folder"
• Type in BFU
• Click "Next", and Uncheck the "Show Extracted Files" box and then click "Finish".

3. RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download Alcra PLUS Remover.
Save it in the same folder you made earlier (c:\BFU).

Do not do anything with these yet!

Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping F8 until a menu appears. Highlight Safe Mode and hit enter.

4. Once in Safe Mode, Open Ewido:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• You will be prompted to clean the first infection.
• Select "Perform action on all infections", then proceed.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop or a location where you can find it easily.

Close ewido anti-malware.

5. Then, please go to Start > My Computer and navigate to the C:\BFU folder.

• Start the Brute Force Uninstaller by doubleclicking BFU.exe
• Behind the scriptline to execute field click the folder icon and select alcanshorty.bfu
• Press Execute and let the program do it’s job. (You ought to see a progress bar if you did this correctly.)
• Wait for the complete script execution box to pop up and press OK.
• Press exit to terminate the BFU program.

Reboot into normal windows and post the contents of Ewido text report that you saved and a new HiJackThis log.

[madugongmaria]

heres the new ones:

HJT LOG

Logfile of HijackThis v1.99.1
Scan saved at 4:37:08 AM, on 2/27/2002
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\Ewido Anti-Malware\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Documents and Settings\Admin\Desktop\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {20D57A66-F7DF-467d-907B-9B7F4A118AB7} - C:\WINDOWS\system32\jkhhf.dll (file missing)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Neopets - {CD292324-974F-4224-D074-CACA427AA030} - C:\PROGRA~1\Neopets\Toolbar\Toolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [microsft Updates] msupdate32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\RunServices: [msconfig38] mssvcc.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O20 - Winlogon Notify: jkhhf - jkhhf.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\Ewido Anti-Malware\ewidoctrl.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

EWIDO LOG

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 4:30:14 AM, 2/27/2002
+ Report-Checksum: 5DFC453

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{6001CDF7-6F45-471b-A203-0225615E35A7} -> Adware.Generic : Cleaned with backup
C:\WINDOWS\Q2lsbyBULiBDaGFu\asappsrv.dll -> Adware.CommAd : Cleaned with backup
C:\WINDOWS\Q2lsbyBULiBDaGFu\command.exe -> Adware.CommAd : Cleaned with backup
C:\Documents and Settings\Admin\Local Settings\Temporary Internet Files\Content.IE5\S7EHM743\drsmartload[1].exe -> Downloader.VB.abm : Cleaned with backup
C:\Documents and Settings\Admin\Cookies\[email protected][1].txt -> TrackingCookie.Hitbox : Cleaned with backup
C:\Documents and Settings\Admin\Cookies\admin@statcounter[1].txt -> TrackingCookie.Statcounter : Cleaned with backup
C:\Documents and Settings\Admin\Cookies\[email protected][1].txt -> TrackingCookie.Realtracker : Cleaned with backup
C:\Documents and Settings\Admin\Cookies\admin@hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned with backup
C:\Documents and Settings\Admin\Cookies\admin@doubleclick[2].txt -> TrackingCookie.Doubleclick : Cleaned with backup
C:\Documents and Settings\Admin\Cookies\[email protected][1].txt -> TrackingCookie.Yieldmanager : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq10.tmp -> TrackingCookie.247realmedia : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq11.tmp -> TrackingCookie.2o7 : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq12.tmp -> TrackingCookie.Atdmt : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq14.tmp -> TrackingCookie.Burstnet : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq15.tmp -> TrackingCookie.Casalemedia : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq16.tmp -> TrackingCookie.Com : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq17.tmp -> TrackingCookie.Doubleclick : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq18.tmp -> TrackingCookie.Fastclick : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq19.tmp -> TrackingCookie.Hitbox : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1A.tmp -> TrackingCookie.Hitbox : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1B.tmp -> TrackingCookie.Mediaplex : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1C.tmp -> TrackingCookie.Questionmarket : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1E.tmp -> TrackingCookie.Spylog : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1F.tmp -> TrackingCookie.Onestat : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq20.tmp -> TrackingCookie.Statcounter : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq21.tmp -> TrackingCookie.Tradedoubler : Cleaned with backup
C:\Program Files\Yahoo!\YPSR\Quarantine\ppq22.tmp -> TrackingCookie.Tribalfusion : Cleaned with backup
C:\Program Files\Network Monitor\netmon.exe -> Not-A-Virus.Monitor.Win32.NetMon.a : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP29\A0015214.exe -> Downloader.Small.cnt : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP29\A0015346.exe -> Proxy.Lager.ai : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP29\A0015349.EXE -> Proxy.Lager.ai : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP31\A0017783.exe -> Backdoor.Agobot.afk : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP31\A0017820.exe -> Downloader.Small.cnt : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP31\A0017878.EXE -> Backdoor.Agobot.agw : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020194.exe/drz.exe -> Downloader.Adload.ap : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020198.exe -> Downloader.VB.abm : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020352.exe/rm32.dll -> Downloader.ConHook.y : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020352.exe/dr32.exe -> Downloader.VB.vz : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020353.exe -> Downloader.Adload.ap : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020357.dll -> Hijacker.Small.jf : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020358.exe/drz.exe -> Downloader.Adload.ap : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020359.exe -> Downloader.VB.vz : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020361.exe -> Downloader.VB.abj : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020363.exe -> Hijacker.VB.mo : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020364.exe -> Downloader.VB.aaf : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020366.exe -> Downloader.Adload.as : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020367.exe -> Adware.Look2Me : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020368.exe -> Downloader.Small.buy : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020370.dll -> Backdoor.Agent.vc : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020393.dll -> Adware.Look2Me : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020394.dll -> Adware.Look2Me : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020395.dll -> Adware.Look2Me : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020396.dll -> Adware.Look2Me : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020397.dll -> Adware.Look2Me : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020398.dll -> Adware.Look2Me : Cleaned with backup
C:\System Volume Information\_restore{B0CA46AD-3C34-4032-92D1-6AB620AEB4D0}\RP33\A0020399.dll -> Downloader.ConHook.y : Cleaned with backup
C:\Recycled\Dc6.exe -> Downloader.VB.abm : Cleaned with backup


::Report End

[Buckeye_Sam]

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {20D57A66-F7DF-467d-907B-9B7F4A118AB7} - C:\WINDOWS\system32\jkhhf.dll (file missing)
O4 - HKLM\..\Run: [microsft Updates] msupdate32.exe
O4 - HKLM\..\RunServices: [msconfig38] mssvcc.exe
O20 - Winlogon Notify: jkhhf - jkhhf.dll (file missing)


============


Updating Java and Clearing Cache

• Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel.
• It will say "Java Plug-in" under the icon.
  Please find the update button or tab in the Java Control Panel. Update your Java then reboot.
• If you are unable to update you can manually update by going here:
  • http://www.java.com/en/download/manual.jsp
• After the reboot, go back into the Control Panel and double-click the Java Icon.
• Under Temporary Internet Files, click the Delete Files button.
• There are three options in the window to clear the cache - Leave ALL 3 CheckedDownloaded Applets
  Downloaded Applications
  Other Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Java Control Panel.

===========


Reboot and post a new hijackthis log.
Let me know of any problems that you are still having.

[madugongmaria]

hi, sorry, couldn't post the HJT yesterday, cable was out of order the whole day. anyway, here it is:

Logfile of HijackThis v1.99.1
Scan saved at 4:22:48 AM, on 2/27/2002
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Ewido Anti-Malware\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Documents and Settings\Admin\Desktop\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe

O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Neopets - {CD292324-974F-4224-D074-CACA427AA030} - C:\PROGRA~1\Neopets\Toolbar\Toolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\Ewido Anti-Malware\ewidoctrl.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

thanks so much! my laptop's clean now i think, i'm not encountering any problems now anyway. thanks very much, really!

[Buckeye_Sam]

You're welcome!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.
  
  You can find instructions on how to enable and reenable system restore here:
  
  Managing Windows Millenium System Restore
  
  or
  
  Windows XP System Restore Guide
  
  Renable system restore with instructions from tutorial above
  
  
• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
    
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
• Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online & their stand-alone antivirus programs:
  
  Virus, Spyware, and Malware Protection and Removal Resources
  
  
• Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
  
  For a tutorial on Firewalls and a listing of some available ones see the link below:
  
  Understanding and Using Firewalls
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
  
  A tutorial on installing & using this product can be found here:
  
  Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  
  
• Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
  
  A tutorial on installing & using this product can be found here:
  
  Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

[Buckeye_Sam]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.