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Internet Explorer, XP help, system restore crash


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#1
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Hi,

My problem is as follows;

IE6 crashes on startup; the window appears with a blank screen then bombs to a "Internet Explorer has encountered a problem and needs to close" box. Details are;

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName; unknown ModVer: 0.0.0.0 Offset: ddcbb5a3


'Help and Support' crashes on startup with a "Data Execution Prevention" box. Clicking on 'What should I do" results in the same error occuring with the help and support centre.


System restore crashes with another "encountered a problem" box.


The system has been virus scanned (AVG) and spyware checked using Spybot and AdAware.


Can anybody advise on a solution? I've tried manually installing a version of IE6 I had come with an application disk, but it just tells me itcan't as a more recent version is installed. For the reason just described, I havn't been able to load a registry restore point. Firefox workd, mercifully, otherwise you wouldn't be reading this!

Any help much appreciated!
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#2
Retired Tech

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Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show an on screen blue progress bar which will simply disappear when the scan is complete, reboot when it does

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change, the next thing to do would be a repair install, this will leave data and settings intact


XP Repair

After running the repair it will be necessary to install all Windows Updates

Microsoft Update
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#3
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Thank you very much for your help, problem now sorted. It seemed to the 'sfc /scannow' that did the trick... which was something of a relief as I'd already done the XP Repair which didn't solve the problem.

Thanks again, Keith.
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#4
Retired Tech

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Thank You for letting me know
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