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Trying to fix friends pc with mahy problems


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#121
leanneqld

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ok, nortons is now all gone :whistling:
tried to get into the registry but run/regedit goes nowhere
so I also tried cmd and ended up getting the 16 bit subsystem error c:\windows\sys32.com
the NTVDM CPU has encountered an illegal intrusion
CS:014b IP.ff ff ff 13 choose 'close' to terminate
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#122
wannabe1

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Still kind of messed up, huh...a little more tweaking might be in order...got a baseball bat?

Navigate to C:\Windows\System32 and double click on regedt32.exe Then try to remove the items from the Uninstall key.

Edited by wannabe1, 29 April 2006 - 08:03 PM.

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#123
leanneqld

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LOL LOL LOL, no baseball bat but i have a cricket bat :whistling:
I was able to remove the google toolbar. I could not open msn messenger 7.0 at all so that was listed in the registry so i deleted that as well.

Still cant use cmd or run/regedit


You have the patience of a saint !!!!!
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#124
wannabe1

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Navigate to C:\Windows\System32 and see if you can locate a file named regedit.com...Let me know if it's there.
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#125
leanneqld

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yes, right next to regedt32.exe
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#126
wannabe1

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Delete it and try regedit from the Run box.
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#127
leanneqld

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perfect, that worked
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#128
wannabe1

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That file was put there by one of the Trojans you had... :whistling:

Next...go back to the System32 folder and look for cmd.com...do the same with it if you find it.

Edited by wannabe1, 29 April 2006 - 08:54 PM.

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#129
leanneqld

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done :whistling:

do u know what?.....i think thats it. I think its all cleaned up.
I should be able to get AVG on here and get all the microsoft updates now.
I can't think of anything else i need...can you?

if not......i want to say a big thank you for all your help and guidance
Love your work

:blink: :help: :)
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#130
wannabe1

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Great!!!!

Try the Windows update real quick and make sure that works...malware has a tendency to mess that up, too. If the update works, I say you're good to go!
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#131
leanneqld

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OK...All done...all updates installed,avg working,nvidia card back in place and i've also upgraded to XP sp2 and all working fine.
Our work is done
thanks again
leanne
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#132
wannabe1

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Yippieeeee!!! :blink:

Thanks for letting me know! :whistling:

wannabe1
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