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P4 system crashes during game play


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#1
Gregiour

Gregiour

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My system is a P4 3.0 prescott and i think i am having a overheating problem.Motherboard monitor says cpu runs at 53c at idle and during game play it go's to 75c. I have cleaned the fans and cpu heat sink with compressed air. System crashes to desktop sometimes and other times it reboots. Problem only started last week. Also when i undo the hold levers on the cpu fan and heat sink it seems loose. Should it be firm to the cpu.
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#2
rumble291

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Yes it should be pretty firm. Also go into the control panel then double click "system" then go to the advance tab then click settings under startup and recovery now uncheck Automatically restart. Next time it crashes you should recieve a blue screen write down what it says and report back here.
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#3
Gregiour

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Thanks for reply, have got two errorlog texts as follows.

w40kwa.exe caused a stack overflow in module w40kwa.exe at 001b:004d2547

w40kwa.exe caused an access violation in module stlport.dll at 00lb:05294231

got both these before i disabled auto restart but crashes so far have only gone back to desktop.
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#4
Gregiour

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I have now got a blue screen with a stop:0x0000007f error happened during game of winter assult.
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#5
Gregiour

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Here is error and warnings logs from game

W40kWA.exe caused an Access Violation in module W40kWA.exe at 001b:004e1e6a.
Error occurred at 4/30/2006 13:18:46.
W40kWA.exe, run by Greg.
Microsoft Windows XP?.
2 processor(s), type 586.
510 MBytes physical memory.
Read from location 01d0f7e4 caused an access violation.

MiniDump saved to file 'C:\Program Files\THQ\Dawn Of War\4-30-2006_13_18_46_MiniDump.dmp'

Registers:
EAX=06ed5cc8 CS=001b EIP=004e1e6a EFLGS=00210246
EBX=3f658800 SS=0023 ESP=017af5d0 EBP=0644dbb0
ECX=063dbae0 DS=0023 ESI=03d0efb4 FS=003b
EDX=1a8b9418 ES=0023 EDI=06ed5cc8 GS=0000
Bytes at CS:EIP:
8b 94 24 14 02 00 00 8a 45 00 89 4c 24 3c 8b 8c 

Call Stack:
0x004E1E6A:		  (C:\Program Files\THQ\Dawn Of War\W40kWA.exe)
0x1A89C938:		  ()

Stack dump:



Module list: names, addresses, sizes, time stamps and file times:
C:\Program Files\THQ\Dawn Of War\DivxDecoder.dll, loaded at 0x00320000 - 413696 bytes - 40299280 - file date is 8/30/2005 23:01:28
C:\Program Files\THQ\Dawn Of War\FileParser.dll, loaded at 0x00390000 - 86016 bytes - 40299281 - file date is 8/30/2005 23:01:28
C:\Program Files\THQ\Dawn Of War\W40kWA.exe, loaded at 0x00400000 - 7977472 bytes - 4378d88d - file date is 11/14/2005 11:50:48
C:\WINDOWS\system32\nview.dll	  , loaded at 0x02440000 - 1466368 bytes - 440fd382 - file date is 3/9/2006 15:29:00
C:\Program Files\MessengerPlus! 3\MsgPlusLoader1.dll, loaded at 0x02670000 - 58952 bytes - 4432b59a - file date is 4/15/2006 12:18:56
C:\WINDOWS\system32\nvwddi.dll	 , loaded at 0x02b10000 - 81920 bytes - 4410e34b - file date is 3/9/2006 15:29:00
C:\Program Files\THQ\Dawn Of War\Debug.dll, loaded at 0x05000000 - 30720 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\Filesystem.dll, loaded at 0x05030000 - 195584 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\GSLobby.dll, loaded at 0x05070000 - 320512 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\Localizer.dll, loaded at 0x050d0000 - 55296 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\LuaConfig.dll, loaded at 0x050f0000 - 177664 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\MathBox.dll, loaded at 0x05120000 - 32256 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\Memory.dll, loaded at 0x05140000 - 73728 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\Platform.dll, loaded at 0x05160000 - 84992 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\seInterface.dll, loaded at 0x05180000 - 236544 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\SimEngine.dll, loaded at 0x051c0000 - 764416 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\STLPort.dll, loaded at 0x05280000 - 490496 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\UserInterface.dll, loaded at 0x05300000 - 270336 bytes - 4378f6e4 - file date is 11/14/2005 11:43:16
C:\Program Files\THQ\Dawn Of War\Util.dll, loaded at 0x05350000 - 170496 bytes - 4378f6e4 - file date is 11/14/2005 11:43:18
C:\Program Files\THQ\Dawn Of War\luabind.dll, loaded at 0x06050000 - 100352 bytes - 4378cf50 - file date is 11/14/2005 08:54:24
C:\Program Files\THQ\Dawn Of War\spDx9.dll, loaded at 0x0f000000 - 705536 bytes - 4378d4b0 - file date is 11/14/2005 09:17:20
C:\Program Files\THQ\Dawn Of War\PlatHook.dll, loaded at 0x0f100000 -  5632 bytes - 4378cec3 - file date is 11/14/2005 08:52:04
C:\Program Files\THQ\Dawn Of War\WXPMod.dll, loaded at 0x0f200000 - 2246656 bytes - 4378d76c - file date is 11/14/2005 09:29:04
C:\WINDOWS\system32\rsaenh.dll	 , loaded at 0x0ffd0000 - 152576 bytes - 40eb5d28 - file date is 8/3/2004 21:31:44
C:\Program Files\THQ\Dawn Of War\DivxMediaLib.dll, loaded at 0x10000000 - 86016 bytes - 40299282 - file date is 8/30/2005 23:01:28
C:\Program Files\THQ\Dawn Of War\dbghelp.dll, loaded at 0x1d180000 - 894464 bytes - 4047b322 - file date is 8/30/2005 23:01:26
C:\WINDOWS\system32\xpsp2res.dll   , loaded at 0x20000000 - 2897920 bytes - 411096b9 - file date is 8/3/2004 23:56:38
C:\WINDOWS\system32\d3d9.dll	   , loaded at 0x4fdd0000 - 1689088 bytes - 41109693 - file date is 8/3/2004 23:56:42
C:\WINDOWS\system32\uxtheme.dll	, loaded at 0x5ad70000 - 218624 bytes - 411096bb - file date is 8/3/2004 23:56:48
C:\WINDOWS\system32\umdmxfrm.dll   , loaded at 0x5b0a0000 - 13312 bytes - 3b7dfeb9 - file date is 8/29/2002 22:00:00
C:\WINDOWS\system32\NETAPI32.dll   , loaded at 0x5b860000 - 332288 bytes - 411096ac - file date is 8/3/2004 23:56:46
C:\WINDOWS\system32\serwvdrv.dll   , loaded at 0x5cd70000 - 14848 bytes - 3b7dfebb - file date is 8/29/2002 22:00:00
C:\WINDOWS\system32\comctl32.dll   , loaded at 0x5d090000 - 611328 bytes - 411096af - file date is 8/3/2004 23:56:42
C:\WINDOWS\system32\mslbui.dll	 , loaded at 0x605d0000 - 25088 bytes - 4110972f - file date is 8/3/2004 23:56:44
C:\PROGRA~1\COMMON~1\SYMANT~1\ANTISPAM\ASOEHOOK.DLL, loaded at 0x651b0000 - 123488 bytes - 4334ae02 - file date is 9/24/2005 11:38:24
C:\WINDOWS\system32\hnetcfg.dll	, loaded at 0x662b0000 - 344064 bytes - 411096a0 - file date is 8/3/2004 23:56:44
C:\Program Files\Common Files\Symantec Shared\ccL40.dll, loaded at 0x6af90000 - 378016 bytes - 440df1b0 - file date is 3/23/2006 16:43:56
C:\WINDOWS\system32\d3d8thk.dll	, loaded at 0x6d990000 -  8192 bytes - 41109692 - file date is 8/3/2004 23:56:42
C:\WINDOWS\system32\mswsock.dll	, loaded at 0x71a50000 - 245248 bytes - 41109758 - file date is 8/3/2004 23:56:46
C:\WINDOWS\System32\wshtcpip.dll   , loaded at 0x71a90000 - 19968 bytes - 411096fd - file date is 8/3/2004 23:56:48
C:\WINDOWS\system32\WS2HELP.dll	, loaded at 0x71aa0000 - 19968 bytes - 411096f3 - file date is 8/3/2004 23:56:48
C:\WINDOWS\system32\WS2_32.dll	 , loaded at 0x71ab0000 - 82944 bytes - 411096f2 - file date is 8/3/2004 23:56:48
C:\WINDOWS\system32\WSOCK32.dll	, loaded at 0x71ad0000 - 22528 bytes - 411096ff - file date is 8/3/2004 23:56:48
C:\WINDOWS\system32\SAMLIB.dll	 , loaded at 0x71bf0000 - 64000 bytes - 411096ad - file date is 8/3/2004 23:56:46
C:\WINDOWS\system32\msacm32.drv	, loaded at 0x72d10000 - 20480 bytes - 3b7dfe2a - file date is 8/29/2002 22:00:00
C:\WINDOWS\system32\wdmaud.drv	 , loaded at 0x72d20000 - 23552 bytes - 411096c6 - file date is 8/4/2004 00:56:58
C:\WINDOWS\system32\KsUser.dll	 , loaded at 0x73ee0000 -  4096 bytes - 411096ad - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\dsound.dll	 , loaded at 0x73f10000 - 367616 bytes - 411096d4 - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\MSCTF.dll	  , loaded at 0x74720000 - 294400 bytes - 411096ea - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\IMM32.dll	  , loaded at 0x76390000 - 110080 bytes - 411096ae - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\ATL.DLL		, loaded at 0x76b20000 - 58880 bytes - 411096c7 - file date is 8/3/2004 23:56:42
C:\WINDOWS\system32\WINMM.dll	  , loaded at 0x76b40000 - 176128 bytes - 411096d6 - file date is 8/3/2004 23:56:48
C:\WINDOWS\system32\PSAPI.DLL	  , loaded at 0x76bf0000 - 23040 bytes - 411096ca - file date is 8/3/2004 23:56:46
C:\WINDOWS\system32\WINTRUST.dll   , loaded at 0x76c30000 - 176640 bytes - 411096b9 - file date is 8/3/2004 23:56:48
C:\WINDOWS\system32\IMAGEHLP.dll   , loaded at 0x76c90000 - 144384 bytes - 411096a9 - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\MPRAPI.dll	 , loaded at 0x76d40000 - 87040 bytes - 411096bf - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\iphlpapi.dll   , loaded at 0x76d60000 - 94720 bytes - 4110969a - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\adsldpc.dll	, loaded at 0x76e10000 - 143360 bytes - 4110969d - file date is 8/3/2004 23:56:42
C:\WINDOWS\system32\rtutils.dll	, loaded at 0x76e80000 - 44032 bytes - 411096b4 - file date is 8/3/2004 23:56:46
C:\WINDOWS\system32\DNSAPI.dll	 , loaded at 0x76f20000 - 148480 bytes - 411096bd - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\WLDAP32.dll	, loaded at 0x76f60000 - 172032 bytes - 411096bb - file date is 8/3/2004 23:56:48
C:\WINDOWS\System32\winrnr.dll	 , loaded at 0x76fb0000 - 16896 bytes - 411096b3 - file date is 8/3/2004 23:56:48
C:\WINDOWS\system32\rasadhlp.dll   , loaded at 0x76fc0000 -  8192 bytes - 411096a8 - file date is 8/3/2004 23:56:46
C:\WINDOWS\system32\CLBCATQ.DLL	, loaded at 0x76fd0000 - 498688 bytes - 42e5be90 - file date is 7/26/2005 14:39:44
C:\WINDOWS\system32\COMRes.dll	 , loaded at 0x77050000 - 792064 bytes - 411096b4 - file date is 8/3/2004 23:56:42
C:\WINDOWS\system32\OLEAUT32.dll   , loaded at 0x77120000 - 553472 bytes - 411096f3 - file date is 8/3/2004 23:56:46
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll, loaded at 0x773d0000 - 1050624 bytes - 4110968c - file date is 8/3/2004 23:57:02
C:\WINDOWS\system32\ole32.dll	  , loaded at 0x774e0000 - 1285120 bytes - 42e5be93 - file date is 7/26/2005 14:39:48
C:\WINDOWS\system32\NTMARTA.DLL	, loaded at 0x77690000 - 118784 bytes - 411096ce - file date is 8/3/2004 23:56:46
C:\WINDOWS\system32\SETUPAPI.dll   , loaded at 0x77920000 - 983552 bytes - 411096b0 - file date is 8/3/2004 23:56:46
C:\WINDOWS\system32\CRYPT32.dll	, loaded at 0x77a80000 - 597504 bytes - 41109691 - file date is 8/3/2004 23:56:42
C:\WINDOWS\system32\MSASN1.dll	 , loaded at 0x77b20000 - 57344 bytes - 411096e3 - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\midimap.dll	, loaded at 0x77bd0000 - 18944 bytes - 411096a9 - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\MSACM32.dll	, loaded at 0x77be0000 - 71680 bytes - 411096cf - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\VERSION.dll	, loaded at 0x77c00000 - 18944 bytes - 411096b7 - file date is 8/3/2004 23:56:48
C:\WINDOWS\system32\msvcrt.dll	 , loaded at 0x77c10000 - 343040 bytes - 41109752 - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\ACTIVEDS.dll   , loaded at 0x77cc0000 - 194048 bytes - 41109693 - file date is 8/3/2004 23:56:42
C:\WINDOWS\system32\USER32.dll	 , loaded at 0x77d40000 - 577024 bytes - 42260159 - file date is 3/3/2005 04:09:30
C:\WINDOWS\system32\ADVAPI32.dll   , loaded at 0x77dd0000 - 616960 bytes - 411096a7 - file date is 8/3/2004 23:56:42
C:\WINDOWS\system32\RPCRT4.dll	 , loaded at 0x77e70000 - 581120 bytes - 411096ae - file date is 8/3/2004 23:56:46
C:\WINDOWS\system32\GDI32.dll	  , loaded at 0x77f10000 - 280064 bytes - 43b34feb - file date is 12/29/2005 12:54:36
C:\WINDOWS\system32\SHLWAPI.dll	, loaded at 0x77f60000 - 474112 bytes - 44090a97 - file date is 3/4/2006 13:33:44
C:\WINDOWS\system32\Secur32.dll	, loaded at 0x77fe0000 - 55808 bytes - 411096c1 - file date is 8/3/2004 23:56:46
C:\Program Files\THQ\Dawn Of War\MSVCR71.dll, loaded at 0x7c340000 - 348160 bytes - 3e561eac - file date is 8/30/2005 23:01:28
C:\Program Files\THQ\Dawn Of War\MSVCP71.dll, loaded at 0x7c3a0000 - 499712 bytes - 3e77eebb - file date is 8/30/2005 23:01:28
C:\WINDOWS\system32\kernel32.dll   , loaded at 0x7c800000 - 983552 bytes - 411096b4 - file date is 8/3/2004 23:56:44
C:\WINDOWS\system32\ntdll.dll	  , loaded at 0x7c900000 - 708096 bytes - 411096b4 - file date is 8/3/2004 23:56:38
C:\WINDOWS\system32\SHELL32.dll	, loaded at 0x7c9c0000 - 8452096 bytes - 441a3527 - file date is 3/17/2006 14:03:54

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#6
warriorscot

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Even without the log it sounds like a clear temperature problem your CPU temp is far to high and is causing a temperature shut down to prevent damage to the CPU.

Your idle temp is what you should be expecting under load, 75 is definatley far to high rule of thumbe is if its above 60 turn it straight off and start worrying.

What you need to do is remove the heat sink clean it with some cotton buds and alcohol dry it off then apply new thermal compound, srctic silver 5 is the best compound if you dont have any. Only use a little you dont need alot its just a thin layer to help heat conduction from the cpu to the HSF. Also you cant take the HSF off or loosen it so that air gets in this well damage the compound and reduce its effectiveness significantly every time you take off the HSF you should clean and apply new compound but unless you are changing the cpu or intentionally want to apply new compound it should never come off.

Even if you have another problem causing a crash you do have a heat problem and a fairly serious one. Although it sounds like a heat crash.
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#7
Gregiour

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Thanks , I will do as you say but are there any sites to show how to get fan and heat sink off as i can undo two levers but can't see how assembly comes apart. It is genuine p4 boxed unit and have never pulled this style apart before. Thanks for your help.
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