[adjustment]

Well, I'll try to run disk defragmenter now. Please let me know if the order of running anything has changed. Not sure if the File program did anything.

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If you had the blue progress bar and it took more than a few minutes then the system files are OK

Run the defragmenter to see if there is an improvement, if not you need to get tune up to run

[Retired Tech]

If you had the blue progress bar and it took more than a few minutes then the system files are OK

Run the defragmenter to see if there is an improvement, if not you need to get tune up to run

[adjustment]

Thanks so much for everything so far. How can I get Tune Up to run? I have it on my desktop. Should I put it somewhere else?

[Retired Tech]

Download the trial again, click run, not save, this should start the installation automatically, if you get any error, can you make a note of it / them and post the details please

[adjustment]

It says "The installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows installer package."

[Retired Tech]

Did it say the same when you tried to get windows installer from post 8?

[adjustment]

I didn't run that yet. I guess I should?

[Retired Tech]

Yes please, if that won't install, we need to dig around a bit

Click run for that as well

[adjustment]

It almost worked. It started to. Then it said the extraction is denied.

[Retired Tech]

Can you check through this

http://support.micro...kb/822798/en-us

[adjustment]

It doesn't look like any of these error messages apply to me. Is there something I should try anyway?

[Retired Tech]

If you can check the settings are correct, then we can move on if no change

[adjustment]

I'm sorry. I am a little confused. SHould I run through the resolutions?

[Retired Tech]

Yes please, run through everything in the list in the link in post 25 to check they are correct