I desperately need help with my sister’s computer. She is recently out of hospital and dependent on her computer for contact. It uses Windows 98 operating system. She is currently only able to open it in ‘Safe Mode’. The computer came originally from her son about 2 years ago when he had bought himself a new computer with Windows XP. Unfortunately he hasn’t kept the Windows 98 installation disks.
When I switch the computer on the Windows 98 screen comes up. The next screen that comes up is black and contains data which says near the bottom “verifying DMI pool data”. Then the next screen to come up is totally black with a white cursor in the top left-hand corner.
I then cannot then switch the computer off other than at the mains supply. I then start all over again, and sometimes the screen that comes up after the one saying “verifying DMI pool data” says “Windows did not finish loading on previous attempt. Start in Safe Mode’. I start in Safe Mode and the box on the screen says :
“Windows is running Safe Mode. This special diagnostic mode of Windows enables you to fix the problem that is keeping you from starting Windows normally. The problem could be caused by your network or hardware settings. Make sure these settings are correct in Control Panel and then try starting Windows again..”
In Safe Mode I ran the System File Checker and it came up with “the following file may be corrupted: setupx.dll (can restore it from installation disk”)
The only changes made to the computer recently were a couple of weeks ago:
• Her son fitted a new video card to give her better colour quality
• He also downloaded the latest Norton security system from the internet (but didn’t 'install' it when
he found that it wasn’t compatible with Windows 98.)
Is it simply the corrupt setupx.dll file that is causing the problem? Will restoring this file from an installation disk fix the problem? If so, I will try and get Windows 98 installation disks from somewhere, perhaps from E-bay?
Many thanks for your help.