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Printer Install Failing on RPC Service (but can't stop/start servi


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#1
mcsquared

mcsquared

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On an XP(SP2) machine, I'm trying to install an HP 1400 Printer/Scanner/Copier using the HP supplied disc. Part way through it fails with an error message saying the RPC (Remote Procedure Call) service is stopped.
On checking this trough Admin Tools in Control Panel, it is shown as running. (Reboot makes no difference).
Assuming things have just got into a confused state, I wanted to stop & restart the service to try my install again. However these options are 'greyed out' and unavailable even though I have admin rights (same situation when even when tried logging in as administrator under safe mode).

Another curious point is that when opening the Printers & Faxes box from Control Panel, an icon briefly flashes up & disappears relating to an older model printer installation which existed on this machine, long since de-installed.

How can I access the start/stop facility for the RPC server? If that doesn't cure it, I'm assuming there is some remnant of the old printer installation causing my new one to fail.

Thanks in anticipation for any clues on this one.

Martin
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#2
admin

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Welcome to Geeks to Go mcsquared. Is your system malware free? The RPC service can be a target of malware.
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#3
mcsquared

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A fair question, but I can only answer; yes, as far as I know. the reason being is the computer belongs to my daughter who is approx 100 miles away. I won't have the opportunity to investigate further until my next visit, possibly in a couple of weeks.

However, I understand your angle since my own machine recently had a malware problem, and I've successfully been through the excellent guidance procedure your site offers. Also an XP box, with no print problems, it too has access to start/stop service buttons greyed out. Likewise with my laptop.

I just think I'm missing something fundamental concerning access rights and would be grateful if someone could talk me through stop/starting this service. As suggested earlier, I'm hoping that action will possibly unscramble a confused system and allow the new printer install to go ahead unhindered.

Martin
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