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Word 2003 / Outlook 2003 do not respond


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#1
btcolin

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Word2003 or Outlook2003 hang when I am working, it seems to be when more than one document are open at the same time.

Symptoms:

This has been going since I had this configuration of computer and programs (more than a year)
Seems to be spellcheck related.
Open the second document in Word it starts to open, stops and then takes ages to complete opening.
Start an email in Outlook2003 with Word engine editor setting on and Word open.

I work in two languages, and at first didn't have the second langauge dictionary. I thought this was the problem so I installed the Proofing tools. Problem still remained.

Sometimes if I leave the frozen document for some time, several minutes or longer, it auto clears. Sometimes not.

Sometimes when I open Word the window size seems to have been remembered from my Outlook email window size.

I turned off Word in Outlook and the situation improved, ie was less frequent.

I have tried all levels of reinstalling the programs, I have tuned up my system.


I have posted this on other forums and had no successful replies.
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#2
Retired Tech

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Does your anti virus programme have a plug in for Office, eg Norton, options, misc options, remove the tick for Office plug in
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#3
btcolin

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Hello again Keith,

This is already disabled; well I think it is. There is no tick in this option.
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#4
Retired Tech

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Offline, disable the anti virus, does it improve, if not, disable the firewall as well then check

Remember to re-instate the firewall and AV
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#5
btcolin

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There was no perceptable difference. Does the fact that I have the Student's and Teacher's Office 2003 make any difference?
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#6
Retired Tech

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No

If you open Word then click help, detect and repair, tick restore shortcuts

If no change

Items underlined in blue are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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