Here are the details
I called Dell and EA but updating all drivers, run chkdsk /r and reinstalling the game a few times I have no luck.
The message error is:
Error code 1000008e, parameter1 c0000005, parameter2 86f6ae1b, parameter3 b80158a0, parameter4 00000000.
my PC configuration is:
Welcome!
Welcome to Electronic Arts System Information Utility, Easy Info. This tool can be used by yourself and our technical support representatives to help find a solution to any technical issues you may be experiencing with your game. Please make sure that your system meets the minimum requirements and that you have the most updated drivers for both your video and sound devices.
System Overview / Comparison
Your System Game Requirements
Operating System (Get Updates) Microsoft Windows XP Professional Service Pack 2 (Build 2600) Windows XP/2000
System Memory 1023.1 256.0
Processor Speed 3591.1 1000 MHz
DirectX Version (Get Updates) 9.0c 9.0c
Display Device (Get Drivers) NVIDIA GeForce 6800 Series GPU
Display Memory 256.0 32.0
Display Driver 6.14.10.8421
Sound Device (Get Drivers) SB Audigy 2 ZS Audio [D8C0]
Sound Driver 2.08.00.0004
Operating System Information
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Internet Explorer Information
Version 6.00.2900.2180
Background Processes 43/43
System
Process SMSS.EXE
Process WINLOGON.EXE
Process SERVICES.EXE
Process LSASS.EXE
Process SVCHOST.EXE
Process SVCHOST.EXE
Process spoolsv.exe
Process iSafe.exe
Process CISVC.EXE
Process CTSVCCDA.EXE
Process IAANTmon.exe
Process MDM.EXE
Process nvsvc32.exe
Process RioMSC.exe
Process SVCHOST.EXE
Process UAService7.exe
Process VetMsg.exe
User
Process EXPLORER.EXE
Process yop.exe
Process WinPatrol.exe
Process realsched.exe
Process qttask.exe
Process mm_tray.exe
Process IntelMEM.exe
Process DVDLauncher.exe
Process CTDVDDET.exe
Process CAVRid.exe
Process CAVTray.exe
Process CTHELPER.EXE
Process CTFMON.EXE
Process msmsgs.exe
Process ycommon.exe
Process IEXPLORE.EXE
Process IEXPLORE.EXE
Process EasyInfo.exe
Other
Process [System Process]
Process System
Process CSRSS.EXE
Process SVCHOST.EXE
Process SVCHOST.EXE
Process wdfmgr.exe
Process ALG.EXE
Process WMIPRVSE.EXE
System Device Information
Processor 1/1
Intel Intel® Pentium® 4 CPU 3.60GHz 3591.1
FPU True
MMX True
SSE True
SSE2 True
3D Now False
3D Now Plus False
SSE-MMX False
TSC True
IA64 False
APIC True
ACPI True
MTRR True
CMOV True
Serial False
Thermal True
Extended Features
Hyper Threading Support True
MMX Plus False
Logical Processors Per Physical 2
Voltage ID False
Frequency ID False
Temperature Sense Diode False
Memory
System Total 1023.1
Virtual Total 2047.9
Pagefile Total 2458.2
Snapshot
System Available 579.3
Virtual Available 2007.1
Pagefile Available 2129.7
Percent Load 43
Mass Storage Devices
Drive A:\
Type Removable
Letter A:\
VolumeName N/A
FileSystem N/A
TotalSpace 0 Bytes
FreeSpace 0 Bytes
Capabilities
Read-Only False
Compressed False
Supports Compression False
Supports Case-preservation False
Supports Case-sensitive filenames False
Supports Encryption False
Supports Named Streams False
Supports Object IDs False
Supports Persistent ACLS False
Supports Quotas False
Supports Reparse Points False
Supports Sparse Files False
Supports Unicode False
Drive C:\
Type Fixed
Letter C:\
FileSystem NTFS
TotalSpace 229.3 GB
FreeSpace 194.3 GB
Capabilities
Read-Only False
Compressed False
Supports Compression True
Supports Case-preservation True
Supports Case-sensitive filenames True
Supports Encryption True
Supports Named Streams True
Supports Object IDs True
Supports Persistent ACLS True
Supports Quotas True
Supports Reparse Points True
Supports Sparse Files True
Supports Unicode True
Drive D:\
Type CD / DVD Drive
Letter D:\
VolumeName N/A
FileSystem N/A
TotalSpace 0 Bytes
FreeSpace 0 Bytes
Capabilities
Read-Only False
Compressed False
Supports Compression False
Supports Case-preservation False
Supports Case-sensitive filenames False
Supports Encryption False
Supports Named Streams False
Supports Object IDs False
Supports Persistent ACLS False
Supports Quotas False
Supports Reparse Points False
Supports Sparse Files False
Supports Unicode False
Drive E:\
Type CD / DVD Drive
Letter E:\
VolumeName Disk 1
FileSystem CDFS
TotalSpace 655.8 MB
FreeSpace 0 Bytes
Capabilities
Read-Only True
Compressed False
Supports Compression False
Supports Case-preservation False
Supports Case-sensitive filenames True
Supports Encryption False
Supports Named Streams False
Supports Object IDs False
Supports Persistent ACLS False
Supports Quotas False
Supports Reparse Points False
Supports Sparse Files False
Supports Unicode True
Drive F:\
Type Fixed
Letter F:\
FileSystem FAT32
TotalSpace 111.8 GB
FreeSpace 7.1 GB
Capabilities
Read-Only False
Compressed False
Supports Compression False
Supports Case-preservation True
Supports Case-sensitive filenames False
Supports Encryption False
Supports Named Streams False
Supports Object IDs False
Supports Persistent ACLS False
Supports Quotas False
Supports Reparse Points False
Supports Sparse Files False
Supports Unicode True
Monitor Information 1/1
Monitor Name Dell 1905FP (Digital)
Refresh Rate 60 Hz
Media Device Information
DirectX Information
Version 9.0c
Long Version 4.09.0000.0904
Display Device 1/1
NVIDIA GeForce 6800 Series GPU Local Memory: 256.0 Driver Version: 6.14.10.8421
Device
Description NVIDIA GeForce 6800 Series GPU
Manufacturer NVIDIA Corporation
GUID D7B71E3E-43B9-11CF-6E73-6D220DC2CD35
Driver
Version 6.14.10.8421
Module nv4_disp.dll
Date 3-9-2006
Memory
Total 256.0
Available 245.0
Non-Local 248.0
Texture 493.0
Sound Device 1/2
SB Audigy 2 ZS Audio [D8C0] Driver: 2.08.00.0004
Device
Description SB Audigy 2 ZS Audio [D8C0]
Manufacturer Creative Technology Ltd
GUID BD6DD71A-3DEB-11D1-B171-00C04FC20005
Driver
Version 2.08.00.0004
Module ctaud2k.sys
Date 12-8-2005
Capabilities
Max 3D Buffers 64
Supports Mono Output True
Supports Stereo Output True
Sound Device 2/2
Modem #0 Line Playback (emulated) Driver:
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