[unknown error]

Well we just reinstalled windows after reformatting the drive. Now we cannot connect to the internet or anything. Its a dell dimension 4550.

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Hi unknown_error!

Right-click MY COMPUTER, click on PROPERTIES, in the new window that appears, click on the HARDWARE tab and then click the DEVICE MANAGER button. Are there any items listed that have yellow exclamation/question marks next to them? If there are, please list them in your reply.

Next, download install and run Everest Home Edition, which you can download using the link in my signature. Once you have it running, click on REPORT and the Report Wizard should run. When you come to the REPORT PROFILES page of the wizard, make sure you have radio button next to System Summary Only selected. Then click NEXT, you can leave HTML selected and click FINISH. The report will then be generated and a new window will appear. In this new window that appears, click SAVE TO FILE and save the report as REPORT.HTM somewhere on your computer where you will remember its location. Please ATTACH this file to your reply.

Fenor

[Fenor]

Hi unknown_error!

Right-click MY COMPUTER, click on PROPERTIES, in the new window that appears, click on the HARDWARE tab and then click the DEVICE MANAGER button. Are there any items listed that have yellow exclamation/question marks next to them? If there are, please list them in your reply.

Next, download install and run Everest Home Edition, which you can download using the link in my signature. Once you have it running, click on REPORT and the Report Wizard should run. When you come to the REPORT PROFILES page of the wizard, make sure you have radio button next to System Summary Only selected. Then click NEXT, you can leave HTML selected and click FINISH. The report will then be generated and a new window will appear. In this new window that appears, click SAVE TO FILE and save the report as REPORT.HTM somewhere on your computer where you will remember its location. Please ATTACH this file to your reply.

Fenor

[unknown error]

The things yellow ?;s in device manager include:
Ethernet Controller
and printer things which we dont need at this time

Heres the log.  Report.htm   32.1KB   34 downloads

[SuperSam]

Just a quicky... Why does your system information in your profile say

2x Western Digital 80GB 7200RPM SATA Hard Drive
4x Corsair XMS Extreme Memory Speed Series
Abit "FATAL1TY AN8" nForce4
AMD Athlon 64 3800+, Socket 939, 512KB L2 Cache 64-bit Processor
Creative Labs Sound Blaster Audigy2 ZS GAMER
Video Card: SAPPHIRE ATI RADEON X850 XT 256

When your log reads P4 2400MHz, 1GB Ram + GeForce FX5500?

I will have to research your computer type to find the drivers.

Edited by coachwife6, 01 May 2006 - 04:07 PM.

[Fenor]

SuperSam,

It is not necessarily the computer described in a users profile that the user is having troubles with. It could be his/her mothers/fathers/sisters/brothers computer and therefore wouldn't be in the profile of the user since it's not their machine spec's.

unknown_error,

Is your network adapter built-in to the computer or is it a PCI network card that is attached? A PCI network card would be towards the bottom of the tower while a built-in one would be towards the middle to top of the tower. If it is a PCI network adapter, did it come with the machine or was it added later?

Fenor

[Rockster2U]

Dells ship with a driver disk but if you've lost that, look at the service tag on the machine, go to the Dell site and download the appropriate driver.