[dlw]

System is Wxp Home edition.
When turning off HP Pavilion ze4800 laptop, I have to press the 'On/Off' button to shutdown the laptop.
Normal 'Shutdown' does not work.

Any ideas on how to start to solvie this?

dlw

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Items underlined in blue are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Retired Tech]

Items underlined in blue are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[dlw]

Keith,
Thanks for the help. However after following your instructions the laptop works better but the problem still exists. Any more ideas.
dlw

[Retired Tech]

Click start then run, type msconfig and press enter, click start up

Are there any listings for programmes you no longer have installed, if so, remove the ticks, click apply and reboot, tick do not start the configuration utility when windows loads

[dlw]

Sorry for delay. We tried your suggestion with no success. I did not know what I could safely remove.
Thanks

[Retired Tech]

You can remove everything with the exception of the firewall, anti virus and any antispyware programmes

The only effect is that programmes will take slightly longer to start