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unable to open some websites

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hi i cannot open most msn or microsoft pages or pages that require a sign in... i went to the microsoft support page for help and what i found there was that maybe i had downloaded a security update that is causing some pages to not load.....their resolution told me to download another update and then install so i did all that and found it wouldnt install cos it required IE service pack 1 so i installed that only for it to say i have a newer version, i dont know how to find out which version of IE i have as it does not show in my control panel. I have also lost my norton security program, cannot do a system restore, cannot scan for updates etc....I had to download avg because not able to use my norton antivirus to run a scan for viruses. Please if you can help I would greatly appreciate it.

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On a web page, click help then about Internet Explorer

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar throughout the file check, when the file check is complete, reboot the PC

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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