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Bad Pool Caller

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When attempting to reinstall win. xp using the cd provided by dell (Microsoft windows xp home edition service pack 2 reinstallation cd) the program stops and I get this error message that prevents the program from finishing and that the program was stopped to protect the computer, the error message is that there is a bad pool caller, and when I shut joff the unit and turn it back on the setup program continues to a point then i get the same error message. Please help me get win xp back on my hard drive. thank you
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