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#1
htwrench

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System information: Sony desktop and monitor approximately 2 years old running Windows XP home.

I am working on the Sony desktop described above and for no apparent reason it changes the screen display resolution. It usually does this within about 10 to 15 minutes. I can open the display menu and change the settings to 800 x 600 and pretty soon it automatically changes back to 640 x 480. I used msconfig and disabled all the start-up programs and at first I thought that had helped. But, when I opened Norton Antivirus the problem reoccurred. I tried to get it to duplicate the failure again but was never able to get it to happen so I'm not sure if the problem is being caused by the Norton antivirus, another program, or possibly hardware failure. Anyone have any thoughts or suggestions?
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#2
Retired Tech

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Start with re-installing the video adapter drivers
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#3
htwrench

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I will not be able to look at the computer again until Saturday I'll try reinstalling the video drivers and let you know what happens then.
Thanks for all your help!
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#4
Retired Tech

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No problem
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#5
htwrench

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I'm not sure what happened, but the computer miraculously started working ok. Still haven't figured out why. If the problem reoccurs, I'll repost.


Thanks

Cecil
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#6
Retired Tech

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Thanks for letting us know
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