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brand new laptop - internet not working?


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#1
mosdef

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hey guys
heres my situation

i have a Tosibha Tecra laptop that was previously for work. as i left my job, they cleared everything on the computer, only to reload windows xp and afew other standards.

at home, when i plug in my adsl, the internet doesnt work

i assume i now have to load something or change settings to set this up to work? do i have to go as far as d/l a modem driver? (someone suggested that). or do i just have to go to my control panel and fix the settings?

i'm a computer novice here, so bare with me

thanks guys!
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#2
wannabe1

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Hi mosdef...

Open Device Manager and look for any yellow ? or ! associated with the Network Adapter. Do you see any?

(To access Device Manager...right click on "My Computer" and choose "Properties". Under the "Hardware" tab, click the "Device Manager" button.)

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#3
mosdef

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hey wannabe

under device manager, i went into Network adapters

i didnt see any ? or !

what i do see under Network adapter is:

-Intel® PRO/100 VE Network Connection
-Intel® PRO/Wireless 2200BG Network Connection
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#4
wannabe1

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Open Control Panel and double click the "Internet Options". Under the "Connections" tab, click on the "LAN Settings" button. Is "Automatically detect settings" checked?
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#5
mosdef

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yes it is
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#6
wannabe1

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Go back to Device Manager, in Network Adapters, right click on Intel® PRO/100 VE Network Connection, and choose "Properties". Is the device enabled and working properly?
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#7
mosdef

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yep. i right clicked on it and the status says: device is working properly
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#8
wannabe1

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Hmmmmmm...

Is there software that your ISP has you install to access their service?
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#9
mosdef

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not that i know of? my main computer, and my other laptop work fine, and there was no software installation.

do i have to d/l the toshiba tecra modem driver?
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#10
wannabe1

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Look in the device manager and check your modem...is it working properly?
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#11
mosdef

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under device manager, i click on modems, then see Toshiba software modem.

i right clicked that and it says device is working properly
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#12
mosdef

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when i go to - Start - all programs - connect to - show all connections

i notice on the local area connection it says "network cable unplugged" and has an X there
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#13
computerwiz12890

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Download Winsock XP fix and run it. Cilck on Fix. This should repair your internet connection.

Is this computer linked to others via a router? If so, we may have to approach this differently.

-edit: hang on a second, I just saw your last post. My suggestion above will not work. Lemme make different instructions.

Edited by computerwiz12890, 04 May 2006 - 10:00 PM.

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#14
mosdef

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actually yes i'm using a router

and also, how do i d/l that winsock XP fix if i cant get on the net with the laptop?
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#15
computerwiz12890

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I need a description of your setup:

Is your laptop connected to the modem or router 1st?
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