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Unknown Problem...

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  • PipPip
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I am having problems with my computer when I am online. Pages open very slowly, or not at all. A black box pops up but disappears before I can read it. I tried everything and can not seem to fix this. Also, the Comcast Desktop Doctor pops up. When I select yes, fix the problem it just confirms that everything is OK with my connection. It is taking me up to 25 minutes to open my email. I keep getting page errors and that black pop-up box. I ran McAfee and no viruses are found. I also ran CCleaner and CleanUp. Any advice is truly appreciated.

Raine :whistling:
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Hi raine!

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

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