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system crashing


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#1
jones082

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Hi,

Not sure where to post this...I followed procedure for malware and have found none.

I have done three things recently: 1) Switched to Cox High Speed Internet (including their virus protection and spyware protect), 2) Updated Windows, 3) began
using the hibernate feature.

All of a sudden my system is slow, takes forever to boot, sometimes my internet speed goes to a crawl and cannot find any servers until I reboot, or pull out the connection, and my system occasionally freezes, or shuts itself down, then gives a message it has recovered from a serious error.

Can anyone help? I'm running windows XP media center and my system is about 2 years old. Thanks.
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#2
dsenette

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clean out the case...open it up and use compressed air to blow out all the gremlins that are in there...make sure to hold the fans when you're blowing the air near them otherwise you could burn out the bearins

do start > run > chkdsk /r /f ...it should ask you if you want to schedule this on thext reboot...tell it yes then restart...let it run to completion without interuption (usually 45 min or so)

In safe mode:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART

Now reboot. This should result in the BSOD error...report the STOP ERROR and any parameters.

you may not get the BSOD immediately but it SHOULD give you one the next time the system restarts due to an error
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#3
jones082

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okay, cleaned out the case, followed your instructions.

System shutdown and then gave me:

BAD_POOL_CALLER
STOP: 0x000000c2 (0x00000007, 0x00000cd4, 0x02820002, 0x829E9820

Then:

Error Signature:
BCCODE: C2 BCP1:00000007, BCP2: 00000CD4, BCP3: 02820002 BCP4: 829E9820 OSVER:5_1_2600 SP:2.0 PRODUCT 256_1

Details:

C\DOCUME 1\BILL\LOCALS\TEMP\WERb411.DIR00\MINI050606-01.DMP

C\DOCUME 1\BILL\LOCALS\TEMP\WERb411.DIR00\SYSDATA.XML

Edited by jones082, 08 May 2006 - 01:06 AM.

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#4
jones082

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Bump.
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#5
jones082

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I'm not crashing yet, but my internet searches still seem to be clogging up, or something. Help.
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#6
dsenette

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can you do a coupel of things

#1 is do start > run > chkdsk /r /f and let that run to completion (it will probably ask you to reschedule on restart...say yes and restart)

second
go to www.memtest.org and follow their instructions for making a bootable ram test and run that for 2 hours...report any errors from either test
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#7
jones082

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I ran chdsk /r /f and submitted the errors above. Run it again?

And would the ram test be "pre-compiled bootable iso (.zip)"??
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#8
dsenette

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chkdsk submitted what errors?
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#9
jones082

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After I ran chdsk, the system shut down and gave me:

BAD_POOL_CALLER
STOP: 0x000000c2 (0x00000007, 0x00000cd4, 0x02820002, 0x829E9820

Then:

Error Signature:
BCCODE: C2 BCP1:00000007, BCP2: 00000CD4, BCP3: 02820002 BCP4: 829E9820 OSVER:5_1_2600 SP:2.0 PRODUCT 256_1

Details:

C\DOCUME 1\BILL\LOCALS\TEMP\WERb411.DIR00\MINI050606-01.DMP

C\DOCUME 1\BILL\LOCALS\TEMP\WERb411.DIR00\SYSDATA.XML
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#10
jones082

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Okay, ran chkdsk again and got no errors.
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#11
gerryf

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bad pool caller errors are almost always drivers--according to your error message, windows is trying to free a memory address that is already freed.

Go to the manufacturer of your PC's website and update all the drivers to the most recent versions
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#12
jones082

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thanks, gerryf, for the assistance. Okay, I updated all drivers. What else can I do?
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#13
gerryf

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and the bad pool caller errors continue? Or not?
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#14
jones082

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I haven't gotten any errors, but system is still slow and I am still getting jammed while surfing. I get to a point where I can't access any pages until I reboot, or unplug and replug in my internet connection. I regularly use Clean Up and delete my temp files.
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#15
gerryf

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have you checked for malware by following the instructions in the malware forum yet?
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