[angeline]

Since about 2 days ago, I've been unable to use my computer properly. At start up, a popup will appear from Microsoft Visual C++ Library with the following

Runtime Error

Program: C:\Program Files\internet explorer\iexplorer.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the applications support team for more information.

I've been looking around, and the cause most of the time was the Google toolbar. However, I do not have and never have had the Google toolbar installed. Is there another way to fix this?

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Items in blue which are underlined are clickable to give more information about the process

Open the CD ROM Drive used to install Windows, insert the XP CD but leave the drawer open. Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

You can check for an improvement after running sfc /scannow then after each step until you have run through them all, if necessary

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this

When it gets to the desktop, the system files and the hard drive will be as they should

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete, then reboot

If no change

Please go here to repair your operating system

Repair XP

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running the repair it will be necessary to install all Windows Updates

Microsoft Update

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Open the CD ROM Drive used to install Windows, insert the XP CD but leave the drawer open. Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

You can check for an improvement after running sfc /scannow then after each step until you have run through them all, if necessary

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

This will take an hour, it will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this

When it gets to the desktop, the system files and the hard drive will be as they should

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete, then reboot

If no change

Please go here to repair your operating system

Repair XP

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running the repair it will be necessary to install all Windows Updates

Microsoft Update

[Fenor]

Just to point out, but iexplorer.exe is adware belonging to the AdClicker advertising program. If it was just a typo and it's really iexplore.exe, then don't worry about it. Just figured I'd point this out.

Fenor

[angeline]

THank you for the replies. I did as advised, and I also got some help from a friend who once had this problem a year ago, and now the computer is back to a reasonably normal speed and the popups do not come up anymore. I am also able to use iexplore.exe (the internet explorer browser) again. =)

[Retired Tech]

Thank You for letting us know