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shutdown problem preventing XP reinstall


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#1
beeseebold

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On my Compaq Presario 2100 laptop, I am trying to do a clean reinstall of Windows XP SP2 from the Installation CD but every time it gets to the point where the computer must restart itself it will not shut down. I have to hold the Power button to shut it down but when I reboot it starts the installation setup all over again, taking me back to the "restart computer" lock up.

I wiped XP because I had a problem with 100-percent CPU usage and was unable to get the computer to shut down on its own without holding the Power button. (Ad-Aware, Spybot and McAfee scans showed no viruses or malware). Now I cannot reinstall Windows XP because of the same shutdown problem. Could this be hardware and not a software system problem? Any suggestions? Thanks in advance for your help.
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#2
Retired Tech

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Use boot and nuke to clear the drive, use the longest format available, (hours, possibly overnight).

http://dban.sourceforge.net/

http://dban.sourcefo.../faq/index.html

Q: How do I make a bootable CD with the ISO file?

A: Download the ISO file to your desktop and double-click it.

If nothing happens when you double-click the ISO file, then you must obtain CD burning software, like one of these products:

CDBurnerXP (Gratis)
VSO Blindwrite (Shareware)
Nero Burning ROM (Shareware)
Roxio Easy Writer (Commercial)
If you burn DBAN to CD-R and see just one file when you open the CD-R afterwards, then you have burned DBAN incorrectly.

Use the cdrecord command if you have a Linux computer.

DBAN may not boot if you modify the ISO file or filesystem layout in any way, like by injecting files.
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#3
beeseebold

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I ran DBAN and used the DoD 7-pass method. The computer shut down in the midst of the third pass. I then ran a Quick Erase and that was successfully completed. I then began reinstallation of Windows XP. Again it stopped at the point when it was to restart the computer. I powered down with the Power button and removed the setup CD. I powered up and the Windows installation resumed and prompted me to reinsert the CD. I did so and the installation was completed successfully, but the 100-percent CPU usage and inability to power down without using the Power button continues.
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#4
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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#5
beeseebold

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I've done all of this and still have the problem of 100-percent CPU usage and I am unable to complete a shutdown without physically holding down the Power button.
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#6
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Click start then run, type msconfig then press enter, press start up, click disable all, then look through the list for the firewall and anti virus programmes, replace the ticks for those, along with those for any anti spyware programmes, click apply and reboot

Does your anti virus programme scan at shutdown

If you leave it trying to shutdown, does it show any boxes with end now for programmes

If no change

You can use this guide to repair XP

Possibly, you will need to boot the PC and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the XP product key to complete this

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install


XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update
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#7
beeseebold

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I need to clarify the situation here -- this is a powerdown problem not a shutdown problem. It won't finish the powerdown after Windows shuts down unless I hold down the Power button. The only time its powered down by itself is when I'm checking the BIOS. I'll be in the BIOS utility for a few minutes and the computer will suddenly power down and shut off on its own without any prompting or keystokes by me.

I've done everything software-wise (a full disk wipe with DBAN and clean reinstall of XP, all kinds of defragging, registry cleaning, etc) and none of it has fixed the problem of 100 percent CPU usage (about 98-percent of which is under the SYSTEM service) and the inability to complete the powerdown after Windows shuts down.

I've read that a bad power supply can cause powerdown problems. Is it likely that I'm looking at a hardware issue rather than a software problem?
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#8
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If you have run everything in posts 4 and 6 then it could be hardware
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