I also purchased a PalmOne Zire 31 palmpilot - I attempted to load the Software Installation CD that came with the palm. The InstallShield Wizard appears and it runs thru the first few setup/configuration.
Attached are the screen shots of the steps taken. I have contacted Dell - they had NO idea what InstallShield was - yet the program came loaded on the computer. He had me input another CD with an EXE on. Upon reading teh CD rom the Computer then displayed a InstallShield's hours for support and customer service are from 8-6, M-F I work before 8 and thru 6pm, making it impossible for me to contact them and have access to my home PC.
I tried to manually install the program, right clicking on the CD drive, Open, Selecting Palm Desktop and then clicking on setup.exe. But then got the same error as above, "1607: Unable to install Installshield Scripting Runtime."
Any direction would greatly be appreciated.