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Error 1607 on Palm Desktop Software Install


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#1
BRY73

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Attached File  InstallShield_1607_Unable_to_Install_InstallShield_Scripting_Runtime.doc   332KB   90 downloadsI have a 2 week old Dell Dimension 4700 Pentium 4 Processor, WINXP - Home edition.

I also purchased a PalmOne Zire 31 palmpilot - I attempted to load the Software Installation CD that came with the palm. The InstallShield Wizard appears and it runs thru the first few setup/configuration.

Attached are the screen shots of the steps taken. I have contacted Dell - they had NO idea what InstallShield was - yet the program came loaded on the computer. He had me input another CD with an EXE on. Upon reading teh CD rom the Computer then displayed a InstallShield's hours for support and customer service are from 8-6, M-F I work before 8 and thru 6pm, making it impossible for me to contact them and have access to my home PC.

I tried to manually install the program, right clicking on the CD drive, Open, Selecting Palm Desktop and then clicking on setup.exe. But then got the same error as above, "1607: Unable to install Installshield Scripting Runtime."

Any direction would greatly be appreciated.
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#2
headhunter600

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try this

Make sure you have the Windows Installer Service enabled and set to manual:

1. Browse to Control Panel > Administrative Tools > Services.
2. Verify that the Windows Installer Service is enabled.
3. If the Windows Installer Service is disabled, set it to Manual.
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#3
BRY73

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Thanks headhunter600 - Prior to reading your post this morning I copied the contents of the CD rom to my desktop then clicked on setup.exe and it intalled without error!!

Any idea why I could stall it from desktop yet not from CD?

The Windows Installer was on "Stopped" when I went into check it, I clicked on Start. It is set to MANUAL, ie it only starts when it is accessed, is this correct?

Thanks again!
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