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Windows Updates


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#1
adamhaynes

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Ok, another little problem I have! Windows Updates. Since buying the laptop with Windows XP Home SP2 installed (German edition) I have never been able to install the windows updates. I have tried everything, even endless correspondence with Microsoft who came up with the same suggestions day-in day-out and provided nothing useful. The updates (39 of them) come up and when I click install updates, it goes ahead and downloads them but the all come back as "failed" with the following error message

0x80070003 - cannot find the specified path

Has anyone else had this problem, or does anyone else know what to do to solve this problem?
Cheers
Adam
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#2
adamhaynes

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Any suggestions? Please?!
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#3
dsenette

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Step 1
Are you getting a specific error message?
If so, go here and check it

http://v5.windowsupd...t.aspx?ln=en-us

If no error, go to step 2

Step 2

Start >Run, type
regsvr32 jscript.dll
<enter>

try windows update. Still not working? Try

Start >Run, type
regsvr32 MSXML3.dll
<enter>

try windows update. Still not working? Try

step 3

Download and install the following

http://www.microsoft...&displaylang=en
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#4
dsenette

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sorry..there's a broken link there

try reading this
http://support.microsoft.com/kb/910336
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#5
adamhaynes

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Hi thanks for the suggestions, sadly nothing worked.
Let me try and explain a bit better what actually happens.

I visit the Windows Update site and it searches my PC for the updates - of which there are 38 currently to install. So I click "Install Updates" and up comes the download dialog box, it proceeds to try and download the updates but after each one it comes back and says "Failed". There are 2 which are always successfully downloaded, but then on the subsequent install of these updates they return "Failed". The error number is 0x80070003.

If I try and download the updates manually, one by one by number, they download to the desktop no problem. Then I click on the file to open it, it does so and I accept the license agreement - it proceeds to install but then returns "The specified path cannot be found".

Strangely, a couple of updates have actually downloaded when I have used the website, but the same 38 have remained since the first time I visited the update site back in January - they refuse to download!

Microsoft have suggested deleting the softwaredistribution folder from the Windows folder, disabling Cryptography services and Automatic Updates in services.msc, also deleting the CatRoot2 folder from System32 amongst other things but they seemed to suggest the same things over and over again until they lost patience and told me to take it to the place I bought it. Sadly, that place is in a different country to the one I'm in now! I've scoured the web for information but cannot find anything that works.

Incidentally I AM using a genuine version of Windows XP, I regularly clean my system of Malware/Spyware, I also defragment and have an up to date Virus scanner running constantly in the background. So I look after my system so I'm sure there are no viruses or other nasty things in the system that may be causing this problem.

Thanks for your time!
Adam
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#6
rab9121

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Hi there
I have also used the suggestion above and keep getiing the following error code. I am also running genuine version of Windows XP.

Installation Failure

Error Code: 0x80246008
Try to install the update again, or request help from one of the following resources.
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#7
lorothrigs

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To both of you:

Try this...

http://support.micro...om/?kbid=883822

or this...

http://update.micros...ticleid=9&ln=en

Edited by lorothrigs, 08 May 2006 - 02:30 PM.

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#8
adamhaynes

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Hi everyone, thanks for the suggestions.
It's nice to know I'm not the only one out there with this problem!

I've tried the suggested links etc. but still no success! Sorry!
Adam
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#9
lorothrigs

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Resolutions
I. Set Background Intelligent Transfer Service to Automatic and verify the Status is Started.
  • Goto Start >> Run
  • In the Run box, type services.msc. Hit Ok
  • Find the Background Intelligent Transfer Service service.
  • Right Click it and hit Properties.
  • In the Startup Type list, select Manual.
  • Verify the service Status is Started.
  • Click OK.
II. Set Event Log service to Automatic and verify that the Status is Started
  • Goto Start >> Run
  • In the Run box, type services.msc. Hit Ok
  • Find the Event Log service.
  • Right Click it and hit Properties.
  • In the Startup type list, select Automatic.
  • Verify the Service status is Started.
  • Click OK.
III. Set Automatic Updates to Automatic and verify the Status is Started.
  • Goto Start >> Run
  • In the Run box, type services.msc. Hit Ok
  • Find the Automatic Updates service.
  • Right Click it and hit Properties.
  • In the Startup Type list, select Automatic.
  • Verify the service Status is Started.
  • Click OK.
IV. Register qmgr.dll
  • Goto Start >> Run
  • In the Run box, type
  • regsvr32 qmgr.dll
  • Click OK.
Register qmgrprxy.dll
  • Goto Start >> Run
  • In the Run box, type
  • regsvr32 qmgrprxy.dll
  • Click OK. "
I can't really know if this is the same thing, but I guess you can read German...so here it is.

http://support.micro...id=kb;de;883822

Edited by lorothrigs, 08 May 2006 - 02:46 PM.

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#10
adamhaynes

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Thanks mate, appreciate your help!
Yeah the article is related but it's the translation of one of the articles I already checked.
I've tried all the other things, going into services.msc etc. as you suggested but with no luck.

Where do the Windows Updates go when they are downloaded/installed? If it cannot find the specified path maybe there's a folder missing or something? Not sure if I'm going in the right direction there though!

Cheers
Adam
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#11
lorothrigs

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Is the Remote Procedure Call (RPC) service started?

Open C:\WINDOWS\WindowsUpdate.log with notepad and see what it says.

Edited by lorothrigs, 08 May 2006 - 03:02 PM.

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#12
adamhaynes

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I opened the log but there's no reference to RPC anywhere in it
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#13
lorothrigs

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Hmm I guess I should have been more specific.

Goto services.msc and check to see if RPC is running.

Then upload the log.
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#14
adamhaynes

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Ok sorry :whistling: I'm a bit thick! Yes the RPC is running. The log is attached. Sorry thought it was too long to paste below.
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#15
lorothrigs

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Where is the log? lol
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