[jantie]

[size=5]When on paltalk the other evening I found I couldnt see peoples pics on their profiles, there was nothing there at all not even a red cross. So I went to my son's msn site and his photo wasnt there either, also his picture gallery said loading but it never did.
I had this query on another forum but geek in training told me to come on here and give you this message.

There doesn't appear to be anything in your HijackThis log that would be causing the graphics problems. May I suggest that you start a thread in the Windows XP forum and let them know that your system has been deemed clean and the problem doesn't appear to be Malware related.

Any advice would be gratefully received.

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Please go here:

Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum

Can you copy and paste this in to the run box and press enter, reboot and try the images

regsvr32 %windir%\system32\shimgvw.dll

[Retired Tech]

Please go here:

Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum

Can you copy and paste this in to the run box and press enter, reboot and try the images

regsvr32 %windir%\system32\shimgvw.dll

[Johanna]

Have you tried System Restore to the day before the problem started? You will not lose any data files, or email. Start> All Programs>Accessories> System Tools> System Restore



Johanna

[jantie]

Thanks Joanna, will try it, problem is Im not sure when it started

[RiP]

Hello, Keith.

Jantie, has just recently gone throught two different threads in the malware forum. It's probably safe to assume that malware is not the case here. Both times after being given a clean computer status was told to make a topic here about the picture issues.

Hello, Johanna.

Since jantie has gone through the malware removal process twice now, the System Restore points dating farther back to before this problem will most likely no longer exist.

[Retired Tech]

I mistook the post, did he miss this?

Can you copy and paste this in to the run box and press enter, reboot and try the images

regsvr32 %windir%\system32\shimgvw.dll

[RiP]

I'm not sure if jantie missed it or not. I'll advise jantie to try your suggestion.

[jantie]

I'm sorry I did miss the copy and paste. I have now tried it and I can still see no pictures

[Retired Tech]

Click tools internet options, set each tab to default, click apply on each tab, check the advanced tab / multimedia to check it is set for show pictures, close IE then re-open it

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor