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#1
dtojro

dtojro

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Hi -

After starting my other computer it goes to a black screen with the message:

Windows could not start because the following file is missing or corrupt:
\windows\system32\config\system

You can attempt to repair this file by starting Windows setup using the original setup CD-ROM.
Select ‘r’ at the first screen to start repair

I am using Window XP Media Center Edition. I am working with Dell Service because they didn't send me the original setup CD when purchased the computer and so they are mailing it to me next week.

Is there a way for me to access the hard drive from this older computer (Windows 98 SE)? Maybe through the USB ports. There are important files I need.

Thanks for any help....

Jane
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#2
Retired Tech

Retired Tech

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Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP



OR

http://support.micro...kb/307545/en-us

OR

You can use this guide to repair XP

Possibly, you will need to boot the PC and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the XP product key to complete this

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install


XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update
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