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Not sure if he found it in add / remove

[Retired Tech]

Not sure if he found it in add / remove

[doire]

Have you tried Re-registering Windows installer in a command prompt?

1. Click on the Start menu, choose Run and type cmd
2. Type msiexec.exe /unregister
3. Type msiexec.exe /regserver
4. Reboot and try installing again



For some reason doing the above in a command prompt works better.

[Achilarre]

How do I know about encrypted files.

I just got an error:

WINDOWS FILE PROTECTION

Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore original versions of these files.

The network location from which the files should be copied, C:\WINDOWS\ServicePackFiles\i386/controls.man, is not available.

Contact your system administrator or insert Windows XP KB908531 Source Files now.


What to do?

[Retired Tech]

In add / remove, tick show updates, look for KB908531 and remove it then reboot

[Achilarre]

I do not have the option to show updates in add / remove

[Retired Tech]

The KB number you put is an update, can you use search, including hidden and system files to look for it

Does anyone else use the PC, do they have encrypted files?

[Achilarre]

Thanks Keith,

How do I know if I have encrypted files?

[Retired Tech]

Open My Documents, click tools, folder options, put the dot in show hidden and system files, also check it is set to show encrypted files in colour, click apply

Are you running updates with an administrator account?

[Achilarre]

ok i did what you said, now what?

[Achilarre]

Are you running updates with an administrator account?

I dont know what you mean here...

[Retired Tech]

Do you use a user account or is there only one account, if you click start, control panel, user accounts, is the one you use for updates marked as administrator

[Achilarre]

Hi Keith,

Thanks for getting back to me...I am at work now so I am not at my PC but there are two accounts.

I am 99% sure that the one I am trying to install on is the administrator.

[Achilarre]

Hi Keith,

I am going to a clean reinstall of Windows XP.

I am going to backup all my data on an external hard drive.

Do you have a guide/suggestions for me to use

I think a clean install is the way to go at this point.

Thanks for all your help..

[Retired Tech]

I would use the hard drive manufacturer's utility to write zeros to the drive, using the full, (long) option

This would be overnight on a 200GB Drive, though worth it

Let me know which bits you want advice with