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Hi,

I got C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe listed as "Unknown" in the hijackthis window, Is this something I should delete?

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Process File: helpsvc.exe
Process Name: Microsoft Helpsvc

Description: helpsvc.exe help service for Windows 2000 and later. This process initiates a pop-up screen whenever you press the help button

[Retired Tech]

Process File: helpsvc.exe
Process Name: Microsoft Helpsvc

Description: helpsvc.exe help service for Windows 2000 and later. This process initiates a pop-up screen whenever you press the help button

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Thank you for your information.
I don't remember I have such thing in my WindowsXP. How is it builded?
If I decide to stop it, what I should do?

[Retired Tech]

You should only see it if you click start then help and support

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You should only see it if you click start then help and support

But after start then help and support, I cannot find anywere for me to stop that, can you....

[Retired Tech]

Right click the taskbar, click task manager, click processes, look for it, left click it, click end process, confirm

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Right click the taskbar, click task manager, click processes, look for it, left click it, click end process, confirm

Sorry, it is not in task manager-processes, it is only listed in the hijackthis log file.

[Retired Tech]

Please go here:

Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum

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Thanks a lot.