[sukaira-ku]

I found recently that when I insert a dvd into my dvd drive, the autostart doesn't pop up, and if I try to open the disk using windows explorer I find that explorer either freezes and refuses to respond or that the dvd drive is shown as empty. However when I open Nero, the dvd drive is able to read the files already on the disk as well as burn new files. Help is greatly appreciated.

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Try this

http://download.micr...240/AutoFix.exe

[Retired Tech]

Try this

http://download.micr...240/AutoFix.exe

[sukaira-ku]

Thank you so much! The fix worked perfectly.

[Retired Tech]

Thank You for letting me know

[sukaira-ku]

The fix worked at first, but it seems the problem came back and this time when I run the autofix program it doesn't work........please help.

[Retired Tech]

When you run it, almost the last option is to restore the original setting, did you use that

[sukaira-ku]

I don't think so......here is the log

Time [2006-05-11 01:02:00]
Microsoft Windows Version [5.1 (Service Pack 1) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [H:\, Drive Type: 5]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\cdrom!Autorun (Present) <Allows>
HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [H:\, Drive Type: 5]:
Result [Legacy Notification]: Problems
Result [AutoPlay V2 Notification]: Problems {
Service (Silent)
Shell (Deaf) }
>> Repair << [Legacy AutoPlay Event]
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
>> Repair << [Autoplay V2 Event]
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.

>> Required action: The wizard found problems but cannot fix them -> None

[Retired Tech]

Have you checked for a firmware update for the dvd rom drive, it is important you get the correct one

[sukaira-ku]

How do I get a firmware update?

[Retired Tech]

What make and model is the drive

[sukaira-ku]

I'm not quite sure, my sister threw out the box......it's made by LG and it's a super multi dvd+rewritable drive.

[Retired Tech]

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on right for storage / optical drives

Look at the manufacturer’s site for the suitable firmware for your drive and Operating System

If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

[sukaira-ku]

I have installed the firmware and everything seems to be fine now. Thank you very much for your help

[Retired Tech]

Thank You for letting me know