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Symantec Norton Antivirus Security Alert will not stop appearing!


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#1
bigmomma

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Norton Antivirus Symantec Security Alert - "Virus Protection is Turned Off" continues to pop up on my screen every 15-30 seconds. It tells me to open my Norton product to resolve the issues, but each time I click on my Norton Antivirus program to open it, it will not open. The icon used to be in the lower right hand tray by the time and printer icons, but now it is not. PLEASE HELP ME!! I have to click "ok" on this security alert message every 15 seconds. I appreciate any help you are able to give me. I believe the Norton Antivirus program I have is 2003. I tried just uninstalling the programming but it won't let me. THANKS.
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#2
Retired Tech

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Click begin from here

https://www-secure.s...p/asa/index.jsp
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#3
bigmomma

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Hi. Thanks. I just clicked the link and clicked "begin" but it said I need the ActiveX Control to continue so I clicked on the bar that pops down from the browswer and clicked "install". after doing these steps and clicking the instal prompts, this appeared:

The AutoFix Tool requires ActiveX controls. If ActiveX files cannot be installed or are not allowed to run on your computer, the AutoFix Tool will not work.

Check the top of this window under the address bar to see if there is a yellow bar with a message on it.

Choose the situation below that best describes what you see.
I see a message that says, "This site might require the following ActiveX control..." Click the yellow bar with the message and then click Install ActiveX control.
When a small box appears, click Install.

I see a message that says, "Your security settings do not allow Web sites to use ActiveX controls..." At the menu bar above, click Tools > click Internet Options.
On the Security tab, click Default Level, then OK.

I do not see a yellow or blue bar with a message A firewall may be blocking the ActiveX controls. Set up your firewall to allow ActiveX controls to run. If you have Norton Internet Security or Norton Personal Firewall, click here for steps on how to do this.



What do I do from here?
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#4
Retired Tech

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Usually click begin again and it should install 2nd go, so if you go back now, expect to click it twice
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#5
bigmomma

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Hi. I am still getting the same response. It will not work for some reason. Any other suggestions? Thanks.
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#6
Retired Tech

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When you tried to uninstall it with add / remove, did you get any of the errors here

http://service1.syma...&dtype=&seg=#14
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#7
Retired Tech

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Have you tried running live update
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#8
Guest_rushin1nd_*

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hi can you check your add and remove programs and see if you have this update....kb912812... if you do remove it your activex will work i had the same problem as you
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#9
Guest_rushin1nd_*

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By removing that update kb912812 . its microsoft mistake you have exactly the same problems i had
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#10
Guest_rushin1nd_*

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can you uninstall this kb912812 it will work its a security thats not allowing you.
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