Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

slow computer blues


  • Please log in to reply

#1
adjustment

adjustment

    Member

  • Member
  • PipPip
  • 30 posts
Hello, I was being helped a little while back but then more problems started happening. I needed to take a break before I could start again. So, here I am again.

I have a Toshiba Satellite Laptop that is probably about 3 1/2 years old. My computer is terribly slow. I played around on my own at one point and some free virus protection said it removed a virus. Also, every once in a while I get an "intrusion" blocked by it. I don't know what information can help you so I will try to give what I know.

When I start up, I get:

"TouchED Error"

Retrieval of THotkey failed
Error code 0x00031402, 0x00000002

The computer takes a very long time to start up. I can do some things but usually when IE opens it slows down, and, if I try to download anything, problems get worse. I have no disc drive as it broke down a couple weeks ago. I am tempted to buy a new computer as this one is already old but I would like to save it and hopefully fix it if possible. Also, I am worried that if I get a new one, that I won't be able to transfer or save my photos and documents without the disc drive working.

Thanks for any help you can provide,
Ted
  • 0

Advertisements


#2
Fenor

Fenor

    Trusted Tech

  • Retired Staff
  • 5,236 posts
Hi adjustment!

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Fenor
  • 0

#3
adjustment

adjustment

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts
Okay, I am on it. First problem, my Ad-Aware stops at:

CLSID\{D9F6EE60-58C9-458B-88E1-2F908FD7F87C}

Not sure what to do next.

Thanks!
  • 0

#4
adjustment

adjustment

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts
Okay, I am not sure what to do? Should I solve this Spyware Search problem first before I go on to the next step.
  • 0

#5
adjustment

adjustment

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts
I am not sure if I should switch to the Hijack This forum or not as I can't even get to that step. If someone can help, I would appreciate it.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP