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Problems-lots of! IE -Printer Driver Can anyone Help Please


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#1
lovinlife2

lovinlife2

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Hello,

First post. Looking for some help please.

I started trying to down load a lexmark z810 photo printer. Printer would not talk with computer but was recognized each time by the computer as new hardware. I started at microsoft.com there is a fix from a Bruce on microsoft. I thought it was the solution to the problem I had been told I had from Lexmark to whom I spend endless hours with. They told me my driver spoolers were bad and they could not help me. I went thru the steps shown below. It tells me to reload IE and I found a "version 7 beta" decided to do this one? Found it to not work the way I needed it to. Did a system restore. Since this time my IE does not work. I can open it up, its set to yahoo home page, I can manoover all over the Yahoo page switching back and forth. I can not go to any other URL weather typed in the address bar or favorites. Says specified path not found.

Im lost, anyone know what to do? Below is my Hijackthis file and the Instructions found on Microsoft for the printer spooler.

Thank you in advance


Brruce Sanderson's Windows Web

How to clean up printer drivers

If the Print Spooler service fails when printing, when Windows starts or it can not be restarted, the usual reason is that one or more printer drivers is defective. If the Print Spooler service is not running, the Printers and Faxes folder will be empty and you can not use it to remove (or add) printers or printer drivers. If you have a Lexmark printer, see special information about Lexmark printer drivers.

It's important to only install printer drivers that are designed and built specifically for the Windows version you have. This is particularly important for Windows XP; many of the CDs and floppy disks distributed with printers (particularly older models) do not have Windows XP drivers - check the printer manufacturer's web site for printer drivers for the version of Windows you have (see Links).

A common cause of printer driver problems is to upgrade to Windows XP from Windows 95, 98 or ME without first removing the printer and the printer drivers.

The steps on this page will remove all printers and printer drivers from the computer. The printing subsystem is then "clean" and ready for printers to be added using printer drivers specifically for the Windows version you have.

If you have drivers for several printer models installed (e.g. on a Print Server computer) it may only be necessary to remove the defective printer drivers. At steps 2, and 7, just delete the entries for the printers or printer drivers you suspect are defective. Unfortunately, the files that comprise the drivers are all in the same folder. Also, the same files may be used by the drivers for several printer models. So, selectively deleting the driver files at step 12 may be difficult or impossible. With Windows 2000 and XP, in most cases, deleting the registry entries for the drivers (step 7) will be sufficient, so you may want to skip steps 10 through 12 if you have multiple printer models and don't want to re-install all of them.

Check in Control Panel, Add/Remove Programs; if there is an entry relating to one of the printers, select it, then click Change/Remove. Follow the dialog and "uninstall all" or "remove all" as appropriate. Some "printer software" have programs that show up here and it will be a good idea to remove those before going any further.

If the Print Spooler service is operational:

1.

Open the Printers (Printers and Faxes on Windows XP) folder
2.

delete all of the printers
3.

click File, Server Properties
4.

select the Drivers tab
5.

for each entry:
1.

select the entry
2.

click Remove

Usually, this will do a pretty good job of cleaning out drivers with Windows 2000 and later (not so with Windows NT 4).



If the Print Spooler service is not operational, or you want to make certain there are no printer driver remnants, either follow the instructions below or use cleanspl.exe from the Windows 2000, XP or 2003 Resource Kit (http://www.microsoft.....isplayLang=en). cleanspl.exe from the Windows 2003 Resource Kit tools will work on Windows XP.

Some information about cleanspl.exe:

*

cleanspl.exe does a very thorough job of cleaning up the print spooler stuff, but it does not remove the spooler service dependency on the Lexmark service (see special information about Lexmark printer drivers).
*

You can use it to clean up the spooler stuff on another computer (i.e. remotely).
*

When you run it, it asks you if you want to remove some things that are actually delivered (and installed by default) with Windows. In most cases, you should answer No to the corresponding prompts (you don't want to remove the Standard TCP/IP Port or the BJ Language Monitor).

Here's how to clean up the print spooler stuff if cleanspl.exe is not available or you prefer to do things manually.



Warning! be very careful using regedit - if you delete the wrong things, you may render your computer inoperative!

6.

open regedit (e.g. click Start, key regedit and press Enter)
7.

navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers

under this key, there will be the keys Version-2 and Version-3 (one or the other of these may be absent - not a problem)

the sub-keys under these contain the printer driver configuration information

delete all the sub-keys inside Version-2 and Version-3, but not these keys themselves

The Microsoft Knowledgebase article at http://support.micro....b;en-us;312052 lists some other registry entries to delete, but this is not usually necessary.

8.

open a Command Prompt window
9.

key the commands
net stop spooler
net start spooler
10.

open Windows Explorer
11.

navigate to %systemroot%\system32\spool\printers\ and delete any files there. By default, this is where the print spooler stores print files.
12.

navigate to %systemroot%\system32\spool\drivers\w32x86 (%systemroot% is usually Windows, but it might be winnt or something else; this is set when the OS is installed).
13.

inside w32x86, there will be folders with the names 2 and 3 (one or more of these may be absent - not a problem)
delete all of the files and sub-folders in each of the 2 and 3 folders, but not the folders themselves
inside w32x86, there may be other folders with names starting with "hewlett_packard", "hphp" or something else; delete these folders also
14.

restart the print spooler (see steps 8 and 9 above)

At this point, the system should be pretty well back to the way it was before any printers were installed.

Some would suggest restarting Windows at this point, but with Windows 2000 and later, this does not seem to be required.

If you have a Lexmark printer, these additional steps may be necessary (thanks to Robert Orleth [MSFT] for providing this information). The Lexmark printer installation process sometimes installs a service that makes the print spooler service dependent on itself. If there is a problem with Lexmark service or a Lexmark printer driver (or you removed it using the steps above), the print spooler service may not start (see also http://support.micro....;en-us;324757). The steps below make the print spooler service only dependent on the Remote Procedure Call (RPC) service (RPCSS), which is normal. The print spooler service dependencies are stored in the registry at

HKEY_LOCAL_MACINE\SYSTEM\CurrentControlSet\Service s\Spooler\DependOnService

The sc config command at step 16 resets the value of that entry.

15.

Open a Command Prompt window
16.

key the command
sc config spooler depend= RPCSS
(note the space after the = but not before)
17.

restart the print spooler (see steps 8 and 9 above)


HIJACKTHIS LOG


Logfile of HijackThis v1.99.1
Scan saved at 9:16:10 PM, on 5/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\DSentry.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\WINDOWS\system32\LVComS.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Laura\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=54729
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....cid={SUB_CLCID}
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [VF0070 STISvc] RunDLL32.exe V0070Pin.dll,RunDLL32EP 513
O4 - HKLM\..\Run: [VF0060 STISvc] RunDLL32.exe V0060Pin.dll,RunDLL32EP 513
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Ulead AutoDetector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [RoboForm] C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Startup: Check for TWS Updates.lnk = C:\Jts\WiseUpdt.exe
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.micr...ActiveX/odc.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.c...lient/setup.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1111356628775
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.c...driveragent.cab
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#2
Retired Tech

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Undo the system restore

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#3
lovinlife2

lovinlife2

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Thank You Keith for responding to my plee. I do not have a windows XP CD? Two fairly new computers and neither one came with one? I do not know where I could "borrow one". I am nervous about following the proceedures for this one reason. Any suggestions?
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#4
Guest_rushin1nd_*

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im following your post thread cuz i have printer driver problem did your computer crash any stop errors
just asking thats all.my thread is stoperror 0x0000007a check it out
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#5
Retired Tech

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You can run the scan anyway, if it asks for the CD click skip, if it keeps asking, click cancel, this will determine missing system files

You can run through the rest as they do not require a disc
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#6
lovinlife2

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Hi,
Could not get tuneup to open. I clicked down load. It showed it went to my desktop. I clicked it to open it, showed the green progression bar going. When I tried to find it from there....no program? I couldnt get a printer driver to read to, kinda what all started my problem. Is there another link I can type in. On the site it showed a manual but it would not load either.

Thanks for your help.
Laura
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#7
Retired Tech

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When you ran sfc /scannow did it ask for the windows cd a lot?
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#8
lovinlife2

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sfc /scannow never asked me for the cd's?
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#9
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With tune up, can you click run so it starts the install automatically

http://www.tune-up.com/
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#10
lovinlife2

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WOW KEITH! I finally got the tune-up to run! I HAVE IE ACCESS.......whoohooo! I am amazed! After 3 weeks of working on this I have it. I am working on the rest of the list now.

Your my newest Hero!

Laura
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#11
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Thank You for letting me know
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#12
lovinlife2

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im following your post thread cuz i have printer driver problem did your computer crash any stop errors
just asking thats all.my thread is stoperror 0x0000007a check it out




Hi Rushinlnd,
My problems started when I tried to down load a photo printer. Was told by Lexmark I had a spooler problem. My system did not crash, nor did it have stop errors. It was not talking to my printer yet recognizing the new hardware. Best of Luck to you!
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#13
lovinlife2

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Hi Keith,
I seem to have IE working now! What a long journey down a bumpy road for me!

I am wanting to try loading on my printer now. Kinda nervous about it. This is where my problems started. It is a Lexmark Photo printer Z810. I have the cd for the drivers but they were not downloading before? I had gone to Lexmark web site and downloaded their drivers and it still did not work. I'm not wanting to get myself in trouble again so any advise?

I also had the problem with my Norton not being able to run a virus scan. When I click on it, the window comes out but the guts are gone. If that makes sense to you. The tool bar is at the top and on the left but the names and the green on status part in the middle is missing? Any suggestions on how to get this back?

And btw I appreciate your help very much!

Laura/Texas

Edited by lovinlife2, 19 May 2006 - 06:22 PM.

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#14
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Have you uninstalled the drivers for the printer, if so, when you have run tune up disc clean up and registry clean up, set a restore point then install the drivers from the software CD
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#15
lovinlife2

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Keith,
What do you mean "set a restore point"?
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