[Retired Tech]

Click start, click help and support, click undo changes to my computer with system restore, put the dot in create a restore point, click next, name it by date, (so you can find it), click OK

[Advertisements]

Hi Keith,
Sorry for the delay back to you.

I did as you said: start, help and support. That was as far as I got. Hour glass came up like it was trying but nothing came up? I did a search for the topic help and support, It was found, clicked it, same thing....nothing?
Thank you
Laura

[lovinlife2]

Hi Keith,
Sorry for the delay back to you.

I did as you said: start, help and support. That was as far as I got. Hour glass came up like it was trying but nothing came up? I did a search for the topic help and support, It was found, clicked it, same thing....nothing?
Thank you
Laura

[Retired Tech]

Do it without the restore point

Uninstall the drivers for the printer, run tune up disc clean up and registry clean up, install the drivers from the software CD

[lovinlife2]

I dont know what is going on. Did my steps. now my keyboard does not work? I have tried start, keyboard etc. I can not type on my keyboard. booted in safe mode. Could toggle in the black screen when it says move cursor to what I wanted then click enter until it got to the desk top? I am have issues here and its frustrating. Working on my laptop currently. Do you have any idea why my keyboard will not type. Its like the plug n play drivers are gone and I do not have the xp cd. Not sure I ever got one of those with computers. Suggestions?
Thank you,
Laura

[Retired Tech]

Check the lead from the keyboard to the PC is connected properly, it may have worked loose, if it is wireless, are the batteries ok

If it has an F Mode key does it make any difference if you press that?

[lovinlife2]

Keith,
I got my keyboard functions back. There was an update notification for microsoft and I updated. Since I did not have my xp cd it did not complete the updates. Mainly I got keyboard back. I am trying to locate xp cd
Thank you
Laura

[Retired Tech]

It should have updated without the XP CD