[nicnag]

Hi. If been browsing through this form for similar topics but discovered that each one is unique. As soon as the config or hardware differs, the solution strategy changes.

However, here is mine:

*** STOP: 0x0000000A (0x2C944777, 0x00000006, 0x00000000, 0x80069A0F)

IRQL_NOT_LESS_OR_EQUAL

*** Address 80069A0F base at 80062000, DateStamp 3E7A7338 - hal.dll

Now, I'm not a PC expert but here are some details:

Windows 2000
Pc was a gift and now bootable or operating disks were supplied
Have a modem and printer/scanner attached
Pc is for family use. Every member use it for school task, general surfing, printing etc
No one is sure when it happened first time.
Happens during startup or after a while.
Sometimes produces dump and sometimes not
Sometimes complain about hardware/software conflict and sometimes not.
Updated the virus checker McAfee and no problems were encountered.
Recently installed a Logitech mouse, but it was fine after that.

I'm almost due for a replacement, but will be glad if I can get this one going again purely for the kids.

Thanks

Here is the config:

Attached Files

•  Report.txt   171.73KB   326 downloads

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You may receive the following Stop error message during or after the installation of Microsoft Windows XP:
Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL*** Address x has base at x - filename
The parameters refer to the specific issues that are involved: • Parameter 1 - An address that was referenced incorrectly.
• Parameter 2 - An IRQL that was required to access the memory.
• Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
• Parameter 4 - The address of the instruction that referenced memory in parameter 1.


If you receive the Stop 0x0A error after Windows XP is already installed, use the following troubleshooting methods to verify other components.
Examine third-party software or drivers
If you have installed any third-party software or drivers, try removing them or disabling them so that they do not load, and then restart the computer to see whether that software or driver is causing the error. If that software or driver is causing the error, report the problem to the vendor of the software or driver.

If you cannot start Windows XP after you install the software or drivers, use one of the following methods to restore Windows: • Use the Last Known Good configuration.

For additional information about using the Last Known Good configuration, click the following article number to view the article in the Microsoft Knowledge Base:
307852 http://support.micro....com/kb/307852/ How to start your computer with Last Known Good Configuration

• Repair the Windows XP installation. To do this, follow these steps:1. Disable any antivirus program and BIOS-level antivirus protection. For help, see the relevant software manual or online help.

2. Make sure that the CD-ROM or DVD-ROM drive is the first priority startup device. See your computer documentation for information about how to do this.

3. Insert the Windows XP CD into the CD-ROM or DVD-ROM drive, and then restart your computer.

4. When the instruction to "Press any key to boot from CD" appears, press a key. Your computer starts from the Windows XP CD.

5. When the computer starts from the CD, the system verifies your hardware, and then prompts you to select one of the following options:• To set up Windows XP now, press ENTER.

• To repair a Windows XP installation using Recovery Console, press R.

• To quit Setup without installing Windows XP, press F3.

6. Press ENTER.

7. Press F8 to accept the Licensing Agreement.

8. A box lists your current Windows XP installation, and then the computer prompts you to select one of the following options:

• To repair the selected Windows XP installation, press R.

• To continue installing a fresh copy of Windows XP without repairing, press ESC.

9. Press R. After you repair Windows XP, you may have to reactivate Windows XP if you changed some hardware.

• Use the Roll Back Driver feature.

It also mentions using system restore

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

[Retired Tech]

You may receive the following Stop error message during or after the installation of Microsoft Windows XP:
Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL*** Address x has base at x - filename
The parameters refer to the specific issues that are involved: • Parameter 1 - An address that was referenced incorrectly.
• Parameter 2 - An IRQL that was required to access the memory.
• Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
• Parameter 4 - The address of the instruction that referenced memory in parameter 1.


If you receive the Stop 0x0A error after Windows XP is already installed, use the following troubleshooting methods to verify other components.
Examine third-party software or drivers
If you have installed any third-party software or drivers, try removing them or disabling them so that they do not load, and then restart the computer to see whether that software or driver is causing the error. If that software or driver is causing the error, report the problem to the vendor of the software or driver.

If you cannot start Windows XP after you install the software or drivers, use one of the following methods to restore Windows: • Use the Last Known Good configuration.

For additional information about using the Last Known Good configuration, click the following article number to view the article in the Microsoft Knowledge Base:
307852 http://support.micro....com/kb/307852/ How to start your computer with Last Known Good Configuration

• Repair the Windows XP installation. To do this, follow these steps:1. Disable any antivirus program and BIOS-level antivirus protection. For help, see the relevant software manual or online help.

2. Make sure that the CD-ROM or DVD-ROM drive is the first priority startup device. See your computer documentation for information about how to do this.

3. Insert the Windows XP CD into the CD-ROM or DVD-ROM drive, and then restart your computer.

4. When the instruction to "Press any key to boot from CD" appears, press a key. Your computer starts from the Windows XP CD.

5. When the computer starts from the CD, the system verifies your hardware, and then prompts you to select one of the following options:• To set up Windows XP now, press ENTER.

• To repair a Windows XP installation using Recovery Console, press R.

• To quit Setup without installing Windows XP, press F3.

6. Press ENTER.

7. Press F8 to accept the Licensing Agreement.

8. A box lists your current Windows XP installation, and then the computer prompts you to select one of the following options:

• To repair the selected Windows XP installation, press R.

• To continue installing a fresh copy of Windows XP without repairing, press ESC.

9. Press R. After you repair Windows XP, you may have to reactivate Windows XP if you changed some hardware.

• Use the Roll Back Driver feature.

It also mentions using system restore

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

[nicnag]

Thank you for your prompt response, Keith. Just a ?.

In my original mail, I have mentioned that I'm running 2000. You keep referring to XP. Does it matter?

I've also mentioned that I have no OS or boot disk. Must I upgrade to XP to obtain such a boot disk

[Retired Tech]

For 2000

http://support.micro...=165863&sd=RMVP

[nicnag]

Thanks. By reading through it I picked up that the address supplied in the stop command might shed some light as to the running driver. It says:

If the last parameter (0xZZZZZZZZ) falls within the address range of one of the device drivers loaded on the system, you will know which device driver was running when the memory access occurred. This driver is often identified in the third line of the STOP screen:

**Address 0xZZZZZZZZ has base at <address>- <driver name>

My ?

Where do I look to get a list of active drivers loaded and its associated address ranges?

[Retired Tech]

Download and run Winaudit from my signature, top one, click audit, this will give you a panel on the left, click + next to services, click drivers

[nicnag]

Thanks Keith.

I have downloaded it and will do some homework tonight.

[Retired Tech]

If you save the report, only the one called right frame (largest) is informative

[nicnag]

I've run the audit. Not to sure if I did everything correct because I cannot see any OS address ranges occupied by all the active drivers. Maybe I'm missing something.

Attached Files

•  NICO_right.zip   26.34KB   40 downloads